Introducing the Arris SurfBoard Voice Gateway SVG2482AC

The Arris SurfBoard Voice Gateway is a powerful and versatile device that serves as a voice gateway for your home or office network. With its advanced features and sleek design, this device is perfect for those who want to stay connected and productive. The estimated price of the SVG2482AC is around $150, and it was launched in late 2021.

Detailed Specifications

The Arris SurfBoard Voice Gateway boasts an impressive set of specifications, including

• DOCSIS 3.1 technology for faster internet speeds
• Two voice ports for traditional phone service or remote IP phone service
• Integrated 2.5 Gb Ethernet port for high-speed wired connections
• 802.11ax Wi-Fi 6 technology for faster and more reliable wireless connections
• Two USB 3.0 ports for added connectivity and storage options
• Support for IPv4 and IPv6 protocols for maximum compatibility
• Advanced security features to keep your network safe and secure

In the Box

Setting Up Your SVG2482AC

1. Connect the coaxial cable (connected to the cable wall outlet or to an RF splitter) to the Cable connector on the rear of your SVG2482AC. Use your hand to tighten the connector.
2. Connect the Ethernet cable (included) to the Ethernet port on your client device and to any open Ethernet port on the rear of your SVG2482AC.
   Note: It is suggested that you use a client device (such as a laptop or other device with an Ethernet input connector) to connect directly to your SVG2482AC for the best performance when activating your SVG2482AC. If a directly connected device is not available, you can connect using a mobile device such as a wireless phone or tablet. Use the SSID (wireless network name) and Wi-Fi Security Key (wireless network password) listed on the SVG2482AC label.
3. Connect the power cord (included) to the Power port on the rear of your SVG2482AC and then plug it into an electrical wall outlet that is not controlled by a wall switch. This automatically powers ON your SVG2482AC.
4. Power ON your connected client device (e.g., laptop) and log on.
5. Check the front panel LEDs on your SVG2482AC. During startup, the Power, US/DS (Upstream/Downstream), and Online LEDs will FLASH and then light up SOLID white. Both Wireless LEDs will light up when your wireless devices are connected.
   Note: Your SVG2482AC will go online after the Online LED stops flashing and then lights up SOLID white. It may take approximately five to 10 minutes for your SVG2482AC to complete the online connection process.
   Note: If you are a current voice subscriber with Comcast and purchased the SVG2482AC, please call Comcast Customer Support at  1-855-OK-BEGIN (1-855-652-3446) to activate your SVG2482AC. If you are a new voice subscriber with Comcast, continue with the following steps to set up your new XFINITY telephony service account and activate your SVG2482AC. 
6. Open a web browser and then type www.xfinity.com/activate to activate your SVG2482AC.
7. Follow the online instructions for entering your XFINITY account information.
   Afterwards, you will be prompted to set up the following information
   • XFINITY Account Login Name
   • XFINITY Account Password
   • Wi-Fi Network Name
   • Wi-Fi Network Password 
     Note: Select Show More Settings if you want to set up separate network names and passwords for the 2.4 GHz and 5 GHz wireless radios on your SVG2482AC. 
     If you already have an existing Wi-Fi network and you are replacing your router or gateway, ARRIS suggests that you use the same Wi-Fi Network Name and Password that is currently set for your Wi-Fi network. 
     Your Wi-Fi devices will automatically connect to your SVG2482AC Wi-Fi network.
8. To check for Internet connectivity, open a web browser on your device and then type a valid URL (such as www.SURFboard.com) in the address bar and press Enter. The ARRIS website should open. If it fails to open, please contact your service provider to set up your Internet service or activate your SVG2482AC.

Connecting Your Telephone

If you are migrating your current XFINITY Telephony service from an existing device, your current phone service and phone number will be transferred to your SVG2482AC after it is installed. 
Note: Battery usage is optional, but it is available on the SVG2482AC for Telephony back-up only. Batteries are available for purchase online at the ARRIS SURFboard website,   shop.surfboard.com/arris-telephony-modem-back-up-batteries. For more information on installing the battery, see Install the Battery in the SURFboard SVG2482AC User Guide.

1. Connect a telephone cord (not included) to the TEL LINE port on your telephone and to the TEL 1 port on the rear of your SVG2482AC. 
2. Check to make sure that your telephone has a dial tone. 

Front Panel LEDs

During normal operation, the Power, US/DS (Upstream/Downstream), Online, and Tel1 (if connected) LEDs on the SVG2482AC front panel should always be lit SOLID.

Connect to Your Wi-Fi Network
After installing your SVG2482AC, choose one of the following network connection options

• Connect Using Your Mobile Device
• Connect Using Your Computer or Laptop
• Connect Using the WPS Pairing Button for Your WPS-Enabled Device

Connect Using Your Mobile Device
Note: Some of the selections used in this procedure may vary slightly depending on your device and operating system. Please make sure to choose the most applicable selections on your device. 

1. Access the Settings screen on your mobile device and then select one of the following: WI-Fi, Wireless, or Connections. 
2. Check that Wi-Fi or Wireless is set to ON. Please note that for your Apple devices you may have to enter a password and then select JOIN.
3. Select the SVG2482AC Wi-Fi Network name from the list of available Wi-Fi networks to connect to your network.
4. Enter your Wi-Fi network password in the Password field and select Connect. This is the password that you set up during the SVG2482AC activation.

Connect Using Your Computer or Laptop

1. Locate the Wireless Network Connection icon on the taskbar of your device screen.

   

2. Click on the Network Connection icon for your device to view the list of available wireless networks.
3. Locate and then click on the SVG2482AC Network name that you set up during the SVG2482AC activation.
4. Click Connect and then at the prompt, enter your Wi-Fi network password in the Password field. This is the network password that you set up during the SVG2482AC activation.
5. Open a web browser on your computer. 

Connect Using the WPS Pairing Button for Your WPS-Enabled Device 
Note: To use WPS, your device hardware must support WPS and also have WPA security compatibility. 

1.    Power ON your SVG2482AC and other WPS-enabled devices that you want to connect to your wireless network.
2.    Press the WPS button located on the top of your SVG2482AC.
3.    Press and hold the WPS button on your WPS-enabled computer or other WPS-enabled device for five or more seconds, and then release.

Use the Gateway Web Manager
Use the SVG2482AC Web Manager to set up and manage your wireless gateway and network security configurations. To access the web manager:
1.    Open any web browser on your connected network device, then type 10.0.0.1 in the address bar, and press Enter.
2.    Type the following default user name and password:
Username: admin
Password: password 
3.     Click LOGIN to open the SVG2482AC Web Manager.

Network Access Information

Gateway Label
The SVG2482AC labels are located on the side and bottom of your gateway. The following gateway information listed on the label may be needed when contacting customer service

• Model: Gateway model name
• S/N: Gateway serial number
• HFC MAC ID: Media Access Control (MAC) address
• SSID: Default wireless network name
• WI-FI SECURITY KEY: Default wireless network password

Detailed Description

The SurfBoard Voice Gateway is a powerful and versatile device that is designed to meet the needs of today's connected homes and offices. With its DOCSIS 3.1 technology, this device can deliver lightning-fast internet speeds, making it perfect for streaming, gaming, and other data-intensive activities. The two voice ports allow for traditional phone service or remote IP phone service, giving you added flexibility and convenience. The integrated 2.5 Gb Ethernet port provides a high-speed wired connection for your devices, while the 802.11ax Wi-Fi 6 technology ensures that your wireless connections are fast and reliable. The two USB 3.0 ports offer added connectivity and storage options, while the support for IPv4 and IPv6 protocols ensures maximum compatibility with all of your devices. In addition to its advanced features, the Arris SurfBoard Voice Gateway also boasts a sleek and compact design, making it easy to integrate into any home or office environment. And with its advanced security features, you can rest assured that your network is safe and secure at all times.
 

Troubleshooting

Here are some common problems and solutions for the SurfBoard Voice Gateway 

• Problem: The device is not connecting to the internet. 
  Solution: Check that all cables are properly connected and that the device is powered on. You may also need to reset the device or contact your internet service provider for further assistance.
• Problem: The wireless connection is slow or unreliable. 
  Solution: Make sure that you are close to the device and that there are no obstructions between the device and your wireless devices. You may also need to update the device's firmware or contact Arris support for further assistance.
• Problem: The voice service is not working. 
  Solution: Check that the voice ports are properly connected and that the service is activated with your phone provider. You may also need to reset the device or contact your phone provider for further assistance.

Pros & Cons

Pros

• Fast and reliable internet speeds with DOCSIS 3.1 technology
• Two voice ports for traditional or remote phone service
• High-speed wired and wireless connections
• Advanced security features for added peace of mind
• Sleek and compact design

Cons

• May be more expensive than some other voice gateway devices
• Some users may experience difficulty setting up or troubleshooting the device