Product Manual: smart Ultra HD Camera SWC-120UHD/C120-1

Introduction

The smart Ultra HD Camera SWC-120UHD/C120-1 is a premium 4K Ultra-HD webcam engineered specifically for modern hybrid work environments and interactive learning spaces. Designed to mount flush onto SMART Board® interactive displays, this camera delivers crystal-clear video at up to 3840 × 2160 resolution with 30 frames per second, ensuring every detail is captured with professional fidelity. Its standout feature is the advanced ePTZ (electronic Pan, Tilt, and Zoom) technology combined with automatic framing, which intelligently detects and frames participants in a boardroom without manual intervention, creating an immersive meeting experience.

Key benefits include an expansive 138° diagonal viewing angle to capture entire groups, a powerful 10x digital zoom for close-up shots, and compatibility with major conferencing platforms like Microsoft Teams, Zoom, Google Meet, and Webex. The camera is ideal for corporate boardrooms, educational institutions, and training facilities where high-quality video conferencing is critical. The smart Ultra HD Camera SWC-120UHD/C120-1 typically retails between $350 and $450 (approximately €369) and is available through authorized SMART Technologies distributors and major electronics retailers globally. Whether facilitating a hybrid team meeting or recording a lecture, this device sets a new standard for visual clarity and ease of use.

Technical Specifications and Key Features

The smart Ultra HD Camera SWC-120UHD/C120-1 (Model C120-1) is built with high-performance components to ensure reliable 4K video output. Below are the detailed technical specifications and performance metrics:

Image Sensor: 1/2.8" 4K CMOS with 8.28 megapixels
Video Resolution: Up to 3840 × 2160 (4K Ultra HD) at 30 fps
Viewing Angle: 138° (Diagonal) / 120° (Horizontal) / 68° (Vertical)
Video Interface: 1-channel USB 3.0 output (Type-B)
Compression Formats: MJPEG, H.264 (up to 4K@30fps); YUY2, NV12 (up to 1080p@30fps)
Optics: Fixed focus, Focal length f=1.89mm, Aperture F2.0±5%
Digital Zoom: 10x magnification
Smart Features: Automatic framing, ePTZ control, Back Light Compensation (BLC), Auto/Manual White Balance, Auto/Manual Exposure
Compatibility: Windows 10+, macOS 10.10+, Android 11, Linux 4.9.84+
Supported Displays: SMART Board QX Pro, 6000S (V3/V3 Pro), MX (V4/V4 Pro/V5/V5 Pro), RX series
Physical: Weight 0.5 lb (0.23 kg); Dimensions 10.2" × 5.1" × 6.3" (shipping)
Power: 5V, 0.9A (maximum) via USB

Compared to standard 1080p webcams, the smart Ultra HD Camera SWC-120UHD/C120-1 offers four times the pixel density and a significantly wider field of view, making it superior for capturing large groups. While many competitors require external controllers for zoom, this model integrates ePTZ control directly via a remote included in the package, allowing adjustments from anywhere in the room.

Troubleshooting Guide

If you encounter issues with your smart Ultra HD Camera SWC-120UHD/C120-1, refer to the following common problems and solutions to restore functionality quickly:

Camera Not Detected: Ensure the USB 3.0 Type-B cable is securely connected to both the camera and the display or computer. Verify that the USB port supports USB 3.0; older USB 2.0 ports may limit resolution to 1080p or cause detection failures. Restart the conferencing application.
Low Image Quality or Blurriness: The camera has a fixed focus. Ensure the meeting room is adequately lit. If the image is dark, adjust the "Exposure" settings to "Auto" or "Priority to Brightness" in your video software. Check that the sliding cover for the camera lens is fully open.
Automatic Framing Not Working: Ensure at least one person is within the 138° view angle and that the room lighting is even. The feature may not activate if the room is too dark or if the camera is obstructed.
Remote Control Not Responding: Check the battery in the remote. Ensure no physical obstacles block the signal between the remote and the camera's receiver.

Preventive Measures: Always use the provided 10' (3m) USB 3.0 cable to ensure stable power and data transfer. Avoid exposing the camera to extreme temperatures or direct moisture. For persistent errors, check for firmware updates via the SMART Board interface.

Warranty and Support: The camera includes a 3-year Limited Equipment Warranty with a purchasable 2-year extension. For technical assistance, contact SMART Technologies support at 800.606.6969 or visit smarttech.com/support. Regional support emails include info@germany.smarttech.com for European users.

Pros and Cons

A balanced assessment of the smart Ultra HD Camera SWC-120UHD/C120-1 reveals its strengths and limitations for potential buyers:

Pros

Exceptional 4K Resolution: Delivers 8.28 megapixels of clarity, far surpassing standard 1080p webcams, ensuring professional-grade video for high-stakes meetings.
Intelligent Automatic Framing: The ePTZ feature automatically frames participants, reducing the need for manual adjustment and keeping the focus on the conversation.
Wide Viewing Angle: The 138° diagonal angle captures entire boardrooms, making it ideal for large groups without missing anyone.
Seamless Integration: Designed specifically for SMART Board displays, it mounts flush to the bezel and works natively with iQ embedded computing for apps like Teams and Zoom.
Long Warranty: The 3-year warranty (extendable to 5) offers significant value and peace of mind compared to the typical 1-year warranties of competitors.

Cons

Fixed Focus: The lens cannot be manually focused, which may limit flexibility in rooms with varying distances between the camera and subjects.
Display Dependency: While it works with computers, its primary design and "flush mount" feature are optimized for SMART Board interactive displays, potentially limiting its aesthetic appeal on generic monitors.
No HDR Support: The camera lacks High Dynamic Range (HDR), which could result in less detail in scenes with extreme contrast between light and dark areas.
Price Point: At approximately $400, it is more expensive than entry-level 4K webcams, though the value is justified by the ePTZ and integration features.

Overall, the smart Ultra HD Camera SWC-120UHD/C120-1 offers excellent value for money for organizations already using SMART Board technology, outperforming generic alternatives in integration and smart features.

Customer Reviews and Feedback

Customer feedback for the smart Ultra HD Camera SWC-120UHD/C120-1 highlights its reliability and image quality. Users frequently praise the automatic framing feature, noting that it "makes hybrid meetings feel more natural" by keeping everyone in view without manual tweaking. The 4K resolution is consistently described as "crisp" and "professional," with many educators and corporate users stating it significantly improved their video conferencing experience compared to older 1080p models.

Common praises include the ease of installation on SMART Boards and the effectiveness of the remote control. However, some users have mentioned that the fixed focus can be challenging in rooms where the camera is placed very close to the subjects, as the image may appear slightly soft in those specific scenarios. Additionally, a few reviews noted that the camera requires a USB 3.0 port for full 4K performance, and older USB 2.0 setups may result in lower resolution.

Star ratings average 4.5 out of 5 across major retail platforms. One testimonial reads: "The clarity is outstanding, and the auto-framing is a game-changer for our weekly board meetings." Most reviewers recommend purchasing the camera specifically for SMART Board environments, as it maximizes the hardware's capabilities. For those seeking a standalone webcam for a non-SMART monitor, they suggest verifying USB 3.0 compatibility first to avoid performance issues.

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