Introducing the Samsung Galaxy Note 9 N960F-DS

The Samsung Galaxy Note 9 N960F-DS is a high-end smartphone with outstanding performance and innovative features for productivity and entertainment. The Galaxy Note 9's 6.4-inch Super AMOLED Infinity Display creates vivid, immersive images for gaming, streaming, and multitasking. This gadget performs well all day with to its Exynos 9810 chipset, 6GB of RAM, and 4000mAh battery. The popular S Pen now has Bluetooth, letting you manage presentations, take photos, and more with a click on the Note 9. The Samsung Galaxy Note 9 N960F-DS combines productivity, creativity, and entertainment for power users and professionals with a dual-camera system, 128GB of internal storage (expandable via microSD), and enhanced security features like iris scanning and facial recognition.

Device layout and functions

Package contents

Refer to the quick start guide for package contents.

The items supplied with the device and any available accessories may vary depending on the region or service provider.
The supplied items are designed only for this device and may not be compatible with other devices.
Appearances and specifications are subject to change without prior notice.
You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.
Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.

CAUTION

When using the speakers, such as when playing media files or using speakerphone, do not place the device close to your ears.
Be careful not to expose the camera lens to a strong light source, such as direct sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight, the camera image sensor may be damaged. A damaged image sensor is irreparable and will cause dots or spots in pictures.

HINTS

Connectivity problems and battery drain may occur in the following situations:
- If you attach metallic stickers on the antenna area of the device
- If you attach a device cover made with metallic material to the device
- If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection
Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.
Do not cover the proximity/light sensor area with screen accessories, such as a screen protector or stickers. Doing so may cause the sensor to malfunction.
The colours on the Edge screen may look different depending on your viewing position.

Hard keys

Key	Function
Power	Press and hold to turn the device on or off. Press to turn on or lockthe screen.
Bixby	Press to launch Bixby.Refer to Bixby for moreinformation. Press and hold to start a conversation with Bixby. Referto Using Bixby for more information.
Volume	Press to adjust the device volume.

Soft buttons

When you turn on the device, the soft buttons will appear at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. Refer to Navigation bar (soft buttons) for more information.

S Pen

Name	Functions
S Pen nib	Use the S Pen to write,draw, or performtouch actions on the screen. Hover the S Pen over items on the screen to access additional S Pen features, such as the Air view feature.
S Pen button	Press and hold the S Pen button to launch the preset app. If you press the button once or twicewhile using apps,the device will perform certain features. Referto S Pen remote for more information. Hover the S Pen over the screen and press the S Pen button to displaythe Air command features. While pressing and holding the S Pen button, drag the S Pen over items to select them.
Tweezers	Remove the S Pennib with the tweezers whenreplacing the nib.

Detaching the S Pen

Press the end of the S Pen to disengage it. Then, pull the S Pen from the slot. To store the S Pen, reinsert it into the slot and push it until it clicks into place.

Charging the S Pen

The S Pen must be charged before you can control apps remotely by using the S Pen button. When you insert the S Pen into the slot, charging will start.

If the back of your device comes into contact with a magnet, the device may not recognise the S Pen and it will fail to charge the S Pen.
Even if the S Pen has been fully discharged, you can use other S Pen features, such as tapping the touchscreen or the Air command features.

Replacing the S Pen nib
If the nib is dull, replace it with a new one.

Firmly hold the nib with the tweezers and remove it.
Insert a new nib into the S Pen.

CAUTION
Be careful not to pinch your fingers with the tweezers.

WARNING

Do not reuse old nibs. Doing so may cause the S Pen to malfunction.
Do not press the nib excessively when inserting the nib into the S Pen.
Do not insert the round end of the nib into the S Pen. Doing so may cause damage to the S Pen or your device.
Do not bend or apply excessive pressure with the S Pen while using it. The S Pen may be damaged or the nib may be deformed.
Do not hard press on the screen with the S Pen. The pen nib may be deformed.

TIPS

If you use the S Pen at sharp angles on the screen, the device may not recognise the S Pen actions.
If water enters the S Pen slot, gently shake the device to remove the water from the slot before using it.
F or more information about the S Pen, visit the Samsung website.
If the S Pen is not working properly, take it to a Samsung Service Centre.

Detailed Specifications

Display: 6.8-inch Dynamic AMOLED, 120Hz refresh rate
Chipset: Exynos 2200
RAM: 12GB
Storage: 256GB/512GB
Camera: 108MP primary + 48MP telephoto + 12MP ultrawide
Battery: 5000mAh
5G-enabled
IP68 water and dust resistance

Game Launcher

Introduction

Game Launcher gathers your games downloaded from Play Store and Galaxy Apps into one place for easy access. You can set the device to game mode to play games more easily.

Using Game Launcher

Launch the Game Launcher app.
TIPS: If Game Launcher does not appear, launch the Settings app, tap Advanced features Games, and then tap the Game Launcher switch to activate it.
Tap a game from the games list.
To find more games, drag the screen upwards.
TIPS: Games downloaded from Play Store and Galaxy Apps will be automatically shown on the game launcher screen. If you cannot see your games, tap → Add a game.

Removing a game from Game Launcher

Tap and hold a game and tap Remove.

Changing the performance mode

You can change the game performance mode.
Launch the Game Launcher app, tap Game performance, and then drag the bar to select the mode you want..

Focus on power saving: This saves battery power while playing games.
Balanced: This balances the performance and the battery usage time.
Focus on performance: This focuses on giving you the best possible performance while playing games.

To change the settings for each game, tap the Settings for each game switch to activate it.

TIPS: Battery power efficiency may vary by game.

Using Game Tools

You can use various options on the Game Tools panel while playing a game. To open the Game Tools panel, tap on the navigation bar. If the navigation bar is hidden, drag upwards from the bottom of the screen to show it.

TIPS: Available options may vary depending on the game.

Blocking notifications during games
Tap and tap the No alerts during game switch to activate it. The device will mute notification sounds and display only notifications for incoming calls and emergency alerts, so that you can enjoy your games without being disturbed. If you receive an incoming call, a small notification will appear at the top of the screen.

Setup Guide

To set up your Samsung Galaxy Note 9 N960F-DS, follow these steps:

Turn on the phone and follow the on-screen prompts to select your language and region.
Connect to a Wi-Fi network to continue setup and download any necessary updates.
Sign in to your Samsung account or create a new one if you don't already have one.
Transfer data from your old phone or restore from a backup if desired.
Set up fingerprint recognition or other security measures to keep your phone secure.

SmartThings

Introduction

Connect to nearby devices, such as Bluetooth headsets or other smartphones, easily and quickly. You can also control and manage TVs, home appliances, and Internet of Things (IoT) products with your smartphone.
Connecting with nearby devices: Connect with nearby devices, such as Bluetooth headsets or wearable devices, easily and quickly.
Registering and controlling home appliances, TVs, and IoT products: Register smart refrigerators, washers, air conditioners, air purifiers, TVs, and Internet of Things (IoT) products on your smartphone, and view their status or control them from your smartphone’s screen.
Receiving notification: Receive notifications from connected devices on your smartphone. For example, when the laundry is finished, you can receive a notification on your smartphone.

Open the Samsung folder and launch the SmartThings app. The dashboard will appear.

Apps and features

To use SmartThings, your smartphone and other devices must be connected to a Wi-Fi or mobile network.
To fully use SmartThings, you must register and sign in to your Samsung account.
The devices you can connect may vary depending on the region or service provider. To see the list of connectable devices, open the Samsung folder, launch the SmartThings app, and then tap SUPPORTED DEVICES.
Available features may differ depending on the connected device.
Connected devices’ own errors or defects are not covered by the Samsung warranty. When errors or defects occur on the connected devices, contact the device’s manufacturer.

Connecting to nearby devices

Connect to nearby devices, such as Bluetooth headsets, easily and quickly.

TIPS: Connection methods may vary depending on the type of connected devices or the shared content.

Open the Samsung folder and launch the SmartThings app.
On the dashboard, tap Add device.
Select a device from the list and connect to it by following the on-screen instructions.

Using home appliances, TVs, and IoT products

View the status of your smart appliances, TVs, and IoT products from your smartphone’s screen. You can group devices by location and add rules to control the devices easily and conveniently.
Connecting devices

Open the Samsung folder and launch the SmartThings app.
On the dashboard, tap Add device.
Select a device from the list.
If there is no device on the list, tap under ADD DEVICE MANUALLY and select a device type. Or, tap Search and enter the device or model name.
Follow the on-screen instructions to register devices.

Viewing and controlling connected devices
You can view and control the devices. For example, you can check the ingredients in your refrigerator or adjust the TV volume.

Open the Samsung folder, launch the SmartThings app, and then tap Devices.
The list of connected devices will appear.
View the status of devices on the list.
To control the devices, select a device. When the device controller supplied with the selected device is downloaded, you can control the device.

Adding devices and scenes by locations

Add devices by locations, view the list of devices in a same location, and control them. You can also add a scene to a location to control multiple devices at the same time.
Adding locations

Open the Samsung folder, launch the SmartThings app, and then tap Devices → ALL
DEVICES → Add location.
Enter the location name.
To set a location, tap Geolocation to select a location on the map and tap DONE.
Tap SAVE.
Your location will be added.
To add devices to the location, tap ADD DEVICE and follow the on-screen instructions to register devices.
The devices will be added to the location.

Adding scenes

Add a scene and register devices to it to control multiple devices at the same time with a single tap of a button or with a voice command.
Open the Samsung folder, launch the SmartThings app, select a location, tap → Add scene, and then set scene options. You can set the scene name, icon, and devices.

Adding automation
You can also set an automation to operate devices automatically depending on the preset time, the status of devices, and more.
For example, add an automation to turn on the audio automatically every day at 7:00 AM.

Open the Samsung folder, launch the SmartThings app, and then tap Automations →
Select the location to run the automation.
Set the activation conditions for this automation.
Tap ADD next to Then and set actions to perform.
To receive a notification when an automation runs, tap Notify me and enter the message.
Tap SAVE.

Receiving notifications
You can receive notifications from connected devices on your smartphone. For example, when the laundry is finished, you can receive a notification on your smartphone. To set devices to receive notifications, open the Samsung folder, launch the SmartThings app, tap → Notifications → Notification settings, and then tap the switches next to the devices you want.

Description

The Samsung Galaxy Note 9 N960F-DS offers a sleek and stylish design, with a ceramic back panel that not only looks great but also provides added durability. The phone's Infinity-O display features a punch-hole camera cutout, giving you a near-edge-to-edge viewing experience. The N960F-DS's camera system is also impressive, with a 108MP primary sensor that captures stunning detail and color. The 48MP telephoto lens offers up to 10x optical zoom, while the 12MP ultrawide lens lets you fit more into every shot.

Google apps

Google provides entertainment, social network, and business apps. You may require a Google account to access some apps.
To view more app information, access each app’s help menu

TIP: Some apps may not be available or may be labelled differently depending on the region or service provider.

Chrome
Search for information and browse webpages.
Gmail
Send or receive emails via the Google Mail service.
Maps
Find your location on the map, search the world map, and view location information for various places around you.
Play Music
Discover, listen to, and share music on your device. You can upload music collections stored on your device to the cloud and access them later.
Play Movies & TV
Purchase or rent videos, such as movies and TV programmes, from Play Store.
Drive
Store your content on the cloud, access it from anywhere, and share it with others.
YouTube
Watch or create videos and share them with others.
Photos
Search for, manage, and edit all your photos and videos from various sources in one place.
Google
Search quickly for items on the Internet or your device.
Duo
Make a simple video call.

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

Password: When the device lock feature is enabled, you must enter the password you set for the device.
PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.
PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.
PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.
You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

The touchscreen responds slowly or improperly

If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly.
If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction.
The touchscreen may malfunction in humid conditions or when exposed to water.
Restart your device to clear any temporary software bugs.
Ensure that your device software is updated to the latest version.
If the touchscreen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service Centre.

Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Side key and the Volume Down key simultaneously for more than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset. Launch the Settings app and tap General management → Reset → Factory data reset → Reset → Delete all. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

Calls are not connected

Ensure that you have accessed the right cellular network.
Ensure that you have not set call barring for the phone number you are dialling.
Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

Ensure that you are not covering the built-in microphone.
Ensure that the microphone is close to your mouth.
If using an earphone, ensure that it is properly connected.

The sound echoes during a call
Adjust the volume by pressing the Volume key or moving to another area.
A cellular network or the Internet is often disconnected or audio quality is poor

Ensure that you are not blocking the device’s internal antenna.
When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems due to issues with the service provider’s base station. Move to another area and try again.
When using the device while moving, wireless network services may be disabled due to issues with the service provider’s network.

The battery does not charge properly (For Samsung-approved chargers)

Ensure that the charger is connected properly.
Visit a Samsung Service Centre and have the battery replaced.

The battery depletes faster than when first purchased

When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.
Battery consumption will increase when you use certain features or apps, such as GPS, games, or the Internet.
The battery is consumable and the useful charge will get shorter over time.

Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera app. If you receive error messages when launching the camera, try the following:

Charge the battery.
Free some memory by transferring files to a computer or deleting files from your device.
Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre.

The photo quality is poorer than the preview

The quality of your photos may vary, depending on the surroundings and the photography techniques you use.
If you take photos in dark areas, at night, or indoors, image noise may occur or images may be out of focus.

Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your device, try the following:

Free some memory by transferring files to a computer or deleting files from your device.
Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.
Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit https://www.samsung.com
Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly.
Your device supports multimedia files that are authorized by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly.

Bluetooth is not working well
If another Bluetooth device is not located or there are connection problems or performance malfunctions, try the following:

Ensure that the device you wish to connect with is ready to be scanned or connected to.
Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).
On your device, launch the Settings app, tap Connections, and then tap the Bluetooth switch to re-activate it.
On your device, launch the Settings app, tap General management → Reset → Reset network settings → Reset settings → Reset to reset network settings. You may lose registered information when performing the reset.

If the tips above do not solve the problem, contact a Samsung Service Centre.
A connection is not established when you connect the device to a computer

Ensure that the USB cable you are using is compatible with your device.
Ensure that you have the proper driver installed and updated on your computer.

Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi or a mobile network to find your current location in these situations.
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.
A small gap appears around the outside of the device case

This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.

There is not enough space in the device’s storage
Delete unnecessary data, such as cache, using the device care feature or manually delete unused apps or files to free up storage space.
The Home button does not appear
The navigation bar containing the Home button may disappear while using certain apps or features. To view the navigation bar, drag upwards from the bottom of the screen.
The screen brightness adjustment bar does not appear on the notification panel

Open the notification panel by dragging the status bar downwards, and then drag the notification panel downwards. Tap next to the brightness adjustment bar and tap the Show control on top switch to activate it.

Removing the battery

To remove the battery, contact an authorized service centre. To obtain battery removal instructions, please visit www.samsung.com/global/ecodesign_energy.
For your safety, you must not attempt to remove the battery. If the battery is not properly removed, it may lead to damage to the battery and device, cause personal injury, and/or result in the device being unsafe.
Samsung does not accept liability for any damage or loss (whether in contract or tort, including negligence) which may arise from failure to precisely follow these warnings and instructions, other than death or personal injury caused by Samsung’s negligence.

Pros & Cons

Pro: Powerful performance and impressive camera system
Pro: 5G-enabled for fast internet speeds
Pro: Large battery capacity for all-day use
Con: Expensive price point

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