Introducing the PetSafe Pet Feeder PFD00-16828 Smart Feed

The PetSafe Pet Feeder PFD00-16828 Smart Feed is a revolutionary automatic pet feeder designed to make feeding your pets easier and more convenient than ever before. With an estimated price of $199.99 and a launch date set for 2022, this smart feeder is perfect for pet owners who want to ensure their furry friends are fed on time, even when they're away from home.

Welcome

You and your pet were made for each other. Our aim is to help you have the best companionship and the most memorable moments together. Your new Smart Feed is designed to give you peace of mind knowing your pet will be fed on time.
We know that safe pets make happy owners. Before getting started, please take a moment to read through the important safety information. If you have any questions, please don’t hesitate to contact us.

Hereinafter Radio Systems Corporation and any other affiliate or Brand of Radio Systems Corporation may be referred to collectively as “We” or “Us”.

PetSafe In the Box

PetSafe PFD00-16828 Smart Feed Automatic Dog and Cat Feeder - Overview

PFD00-16828 Detailed Specifications Smart Feed

Feeding schedule: up to 12 meals per day
Portion control: adjustable meal portions from 1/8 cup to 4 cups
Feed Now option: immediate feeding at the touch of a button
Slow Feed option: gradually dispenses meals over 15 minutes
Battery backup: keeps the feeder running during power outages
Freshness seal: keeps food fresh and dry between meals
Dishwasher-safe parts: easy to clean and maintain
Wi-Fi connectivity: connects to your home network for remote feeding
Smartphone app: control the feeder and monitor your pet's feeding schedule from anywhere

IMPORTANT SAFETY INFORMATION

This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in harm to your pet.

NOTICE is used to address safe use practices not related to personal injury

WARNING

Do NOT immerse control panel in water. Base unit should NOT be submerged in water at any time, as this may damage electronic components.
Do NOT place anything on top of the pet feeder. The unit starts automatically. Keep clear.
Dispose of all packaging materials properly. Some items may be packed in polybags; these bags could cause suffocation; keep away from children and pets.
Do NOT allow small children to play with, in or around pet feeder.
To reduce the risk of injury, close supervision is necessary when an appliance is used by or near children.
Pet feeder should be placed on a level surface.
To protect against electric shock, if using power cord do not place power cord or plug in water or other liquids.
Only use attachments recommended or sold by the manufacturer.
Do not unplug by pulling on power cord. To unplug, grasp the plug, not the power cord.
Do not operate any appliance if it has a damaged power cord or plug, or if it is malfunctioning or has been damaged. Call the Customer Care Center immediately for further instructions.
For a portable appliance – To reduce the risk of electrical shock, do not place or store an appliance where it can fall or be pulled into a tub or sink.
Always unplug any appliance when not in use, before putting on or taking off parts and before cleaning. Never pull on the electrical power cord to remove the plug from the wall outlet.
Do not use an appliance for anything other than its intended use.
If the plug of this device gets wet, turn off the electricity to that wall outlet. Do not attempt to unplug.
Examine this appliance after installation. Do not plug in if there is water on the Power Cord or plug.
To avoid tripping, always position power cord out of the way of foot traffic.
Do not use pet feeder for anything other than intended use. The use of attachments not recommended or sold by the manufacturer may cause an unsafe condition. Do not modify the pet feeder.

CAUTION

Do not allow pets to chew on or swallow any parts. If you are concerned about the power cord, purchase a cord conduit (a hard plastic protector) at any hardware store to protect the power cord.
Intended for use with dogs or cats only.
Do NOT use this pet feeder with puppies, kittens, dogs or cats not able to reach the food tray or with any physical disability.
Before leaving for extended time, always replace batteries with new batteries.
Check operation frequently to be sure the pet feeder is dispensing properly.

NOTICE

Do not attempt repairs on the pet feeder yourself.
If an extension cord is necessary, an extension cord with a proper rating should be used.
Do not install or store pet feeder where it will be exposed to weather or temperatures below 40° F.
Do not lift pet feeder by lid, hopper, bowl or bowl holder. Lift and carry feeder using both hands and hopper base, while keeping unit in upright position.
Do NOT use outdoors. FOR INDOOR HOUSEHOLD USE ONLY.
For dry food use only.
DO NOT use wet, canned or moist food.
Do NOT place any foreign object in the pet feeder.
Do NOT disassemble the pet feeder other than components as instructed in the operating guide.
Read and observe all important notices listed on the pet feeder and in the packaging.

System Requirements

iPhone or iPod with iOS 9 or later or compatible Android smartphone 6.0 or later
Wireless router 2.4GHz (802.11b/g/n)
High-speed internet connection

Setup and Assemble Feeder PFD00-16828

Remove the components located inside the food hopper
We recommend you wash and rinse the bowl, bowl holder, food hopper, lid and conveyor. Once parts are dry, ensure a conveyor belt lip is aligned with the arrows on the side. Replace the conveyor and food hopper.
Plug in the power adapter. If you want, install (4) D-Cell alkaline batteries in case of a power outage. The LED will blink yellow indicating the feeder is on and in setup mode.
Note: Batteries are for back-up power only and should not be used as the main power source.
Place the bowl into the bowl holder. Lift feeder and slide the holder notch into the groove on the bottom of the feeder.
Search for “Smart Feed” in your phone’s app store and download the app. Locate and open the app on your smartphone, and follow the onscreen instructions. Complete all instructions and app setup before filling with food.
Fill the hopper with your pet’s favorite dry or semi-moist food. Level the food, and replace the lid.
Prime the feeder by pressing and holding the manual feed button until food starts to dispense into the bowl or use the “Feed Now” feature in the app.

Note: The feeder conveyor must be primed anytime the food gets low to ensure correct meal sizes are dispensed.

PetSafe PFD00-16828 Smart Feed Automatic Dog and Cat Feeder - Prime the feeder by pressing and holding the manual

Your Smart Feed is now ready for use! Use the Smart Feed app to schedule meals and setup notifications.

Detailed Description

The PetSafe Pet Feeder PFD00-16828 Smart Feed is an automatic pet feeder that allows you to create a custom feeding schedule for your pets. With adjustable meal portions and a Freshness Seal, you can rest assured that your pet is getting the right amount of food at the right time, while keeping the food fresh and dry. The feeder's Wi-Fi connectivity and smartphone app allow you to control the feeder and monitor your pet's feeding schedule from anywhere, making it perfect for pet owners who are away from home for long periods of time. The Slow Feed option is ideal for pets who tend to eat too quickly, reducing the risk of bloating and indigestion.

Smart Feed Application

petsafe_pet_feeder_pfd00-16828_smart_feedmain_screen.png

petsafe_pet_feeder_pfd00-16828_smart_feed.activity_log.png

Icon	Description
	Main Screen: Where you access the application features and view the next scheduled meal time and amount.
	Activity Log: Shows the last 2 weeks of the feeder’s activities, including when a meal was dispensed and any errors with the feeder.
	Settings: Shows the feeder and app settings and where they can be turned on or changed, including the child lock feature, notifications, and Wi-Fi network. Also, where the feeder can be deleted from the app.
	Feed Now: Push to prime the feeder conveyor or to immediately feed a snack or extra meal.
	Meal Schedule: Where you program your pet’s meal times and amounts. Also where the meal schedule can be turned off to keep the feeder from dispensing food.
	Slow Feed Mode: Slowly dispenses all scheduled meals with amounts more than 1/8 cup over a 15-minute period to help slow down fast eaters.
	Low Food: Shows when the food level is low inside the food hopper and the feeder needs refilled.

PetSafe Pet Feeder PFD00-16828 LED Indicator

Light Color and Pattern	What It Means
Yellow Blinking	Feeder has power and is in setup mode.
Yellow Solid	Smartphone is connected to the feeder in setup mode.
Blue Blinking Slow	Feeder is connected to Wi-Fi but no internet.
Blue Blinking Fast	Feeder is trying to connect to Wi-Fi or is offline.
Blue Solid	Feeder is connected to Wi-Fi with internet and fully operational.
White Blinking	Reboot mode which triggers the feeder to attempt to reconnect to your Wi-Fi without losing the programmed settings.
White Solid	Factory reset mode which deletes all programmed settings returning the feeder to setup mode.
Red Blinking	Wi-Fi credentials failed during setup.
Red Solid	Mechanical error such as a jam or motor issue.

Reboot /Reset Button

A reboot tries to reconnect the feeder to your Wi-Fi while saving all the programmed meals and settings.

Use the end of a paper clip to press and hold the reboot/reset button for 3 to 5 seconds until the LED blinks white to show a successful reboot.
If the feeder successfully reconnects to your Wi-Fi with internet, the LED will blink blue then turn solid showing it is
fully connected and operational.

A reset deletes all the programmed meals and settings to return the feeder to setup mode.

Press and hold the reboot/reset button with the end of a paper clip for 8+ seconds until the LED is solid white to show a successful reset.
The LED will then show blinking yellow returning the feeder to setup mode.

Setup Troubleshooting of PetSafe Smart Feed

If you went through the setup process and were unable to get your feeder connected, first try the instructions within the app. If you are still having issues, then try the steps below:

Ensure your home Wi-Fi is working properly and your phone is connected to it.
Place your feeder near your router during initial setup.
If you are an Android user, make sure to select “stay connected” to your Wi-Fi during setup. Or if you receive a “no internet access” notification, open it to reconnect to your Wi-Fi.

Pros & Cons

Pros

Customizable feeding schedule and portion control
Wi-Fi connectivity and smartphone app for remote feeding
Slow Feed option for pets who eat too quickly
Battery backup for continued operation during power outages
Dishwasher-safe parts for easy cleaning and maintenance

Cons

Higher price point compared to other automatic pet feeders
May be too complex for some users
Requires a Wi-Fi connection for full functionality
Some users have reported issues with Wi-Fi connectivity and the smartphone app

Customer Reviews

Customers love the PetSafe Pet Feeder PFD00-16828 Smart Feed for its customizable feeding schedule and portion control. Many reviewers mention that the Feed Now option is convenient for when they are running late or want to give their pet an extra treat. However, some users have reported issues with Wi-Fi connectivity and the smartphone app, which can make it difficult to use the feeder's full range of features.

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