Petcube Play 2 Wi-Fi Pet Camera

Introduction

The Petcube Play 2 Wi-Fi Pet Camera is a versatile, all-in-one pet monitoring system designed to keep you connected to your pets while you're away. This innovative device offers a range of features that make it stand out, including a built-in 3R class laser toy, 1080p HD video with a 160° ultra-wide-angle lens, night vision, and 4x digital zoom. It also supports two-way audio, allowing you to communicate with your pets remotely through the Petcube app. The camera is compatible with Alexa and supports both iOS and Android devices.

Targeted at pet owners seeking a reliable way to monitor and entertain their pets, the Petcube Play 2 is ideal for those who want to ensure their pets' safety and happiness while away from home. The estimated price range is between $80 to $150, depending on the retailer and any promotions available. It is widely available on platforms like Target, Walmart, and Chewy.

PETCUBE PLAY 2 SPECS AND SYSTEM REQUIREMENTS

Petcube Play 2 features:

160° wide-angle view
1080p HD video
3R class laser built-in laser toy
2-way audio
Alexa Built-in
Night vision
4x digital zoom
Sound and motion alerts

Petcube Play 2 requires:

Wi-Fi 802.11b/g/n, 2.4-5GHz, password protected
Bluetooth Low Energy (BLE)
iOS 10.3.3 and higher or Android 7.1.2 and higher
Min 1 Mbps Upload speed on the Petcube (recommended 2Mbps)
Min 1 Mbps Download speed on the mobile device (recommended 2Mbps)

GETTING STARTED

Setting up your Petcube camera on an iOS device

Step 1. To set up your Petcube, download the Petcube application (fig 4.1.1) to your iOS device. The Petcube app requires iOS 10.3.3 or greater and can be downloaded from the App Store..
Step 2. Connect your Petcube power source and wait up to a minute until the LED light starts blinking green (fig 4.1.2)
Step 3. Open the Petcube app on your iOS device, log in or sign up for a Petcube account using your email or Facebook account (fig 4.1.3).
Step 4. Select ‘Connect your device’ and pick your Petcube from the list of options (fig 4.1.4). Make sure to turn on the Bluetooth before you continue. In case the option to ‘connect your device’ is not showing, tap on your profile icon at the very top and hit ‘connect new device’ in the center.
Step 5. When the LED light on the camera is blinking green, hit ‘Next’ (fig 4.1.6).
Step 6: Identify your device, tap ‘Select’. When the light on the device blinks green rapidly, tap ‘Next’ (fig 4.1.7).
Step 7. Wait for the app to exchange data with the Petcube and scan for available Wi-Fi networks (fig 4.1.8), then select your home Wi-Fi network from the list, put in your network password,, and hit ‘Connect’ (fig 4.1.9). If you don’t see your home network on the list or if you’re using a hidden network, connect to your home Wi-Fi by entering the name of your network and password manually and then hit ‘Connect’ (keep in mind that it is case sensitive).
Step 8. Your Petcube device is almost set! Please wait until it connects and the light on the front turns white (fig 4.1.11).
Step 9. Once the LED light on your Petcube changes to solid white, you are ready to play with your Petcube (fig 4.1.12).
ReminderYour Petcube will likely need a firmware update right after it is connected. The firmware update will be downloaded to your camera within 24 hours. When the LED light on the Petcub starts blinking green rapidly (fig 4.1.13), do not disconnect your device. The installation only takes 5 minutes.

Setting up your Petcube camera on an Android device

Step 1. To set up your Petcube, download the Petcube app to your Android device (fig 4.2.1). The Petcube app requires Android 7.1.2 or greater and can be downloaded from the Google Play Store..
Step 2. Connect your Petcube to a power source and wait up to a minute until the LED light starts pulsing green (fig 4.2.2).
Step 3. Open the Petcube app on your Android device, log in or sign up for a Petcube account using your email or Facebook account (fig 4.2.3).
Step 4. Go to the ‘Home’ menu in the top left corner of the app (fig 4.2.4), select ‘Add Camera’ (fig 4.2.5), and pick your Petcube from the list of options (fig 4.2.6). Make sure to turn on the Bluetooth before you continue.
Step 5. When the LED light on the camera is blinking green, hit ‘Next’ (fig 4.2.8).
Step 6. To identify your device, tap Select’. When the light on the device blinks green rapidly, tap ‘Next’ (fig 4.2.10).
Step 7. Wait for the app to exchange data with the Petcube and scan for available Wi-Fi networks (fig 4.2.11), then select your home Wi-Fi network from the list (fig 4.2.12), put in your network password, and hit ‘Join’. If you don’t see your home network on the list or if you’re using a hidden network, connect to your home Wi-Fi by entering the name of your network and password manually, y and then hit ‘Join’ (keep in mind that it is case sensitive).
Step 8. Your Petcube device is almost set! Please wait until it connects and the light on the front turns white (fig 4.2.14).
Step 9. Once the LED light on your Petcube changes to solid white, you are ready to play with your Petcube (fig 4.2.15).
ReminderYour Petcube will likely need a firmware update right after it is connected. The firmware update will be downloaded to your camera within 24 hours. When the LED light on the Petcube starts blinking green rapidly (fig 4.2.16), do not disconnect your device. The installation only takes 5 minutes.

Setting up Alexa

Once you’ve successfully paired the Petcube with your phone, you will be able to start using Alexa on your camera.
To install Alexa, press the Amazon Alexa button below the Play icon in the center (fig 4.3.1) and tap ‘Get started’ below (fig 4.3.2). Log in with your Amazon account (fig 4.3.3), and allow access to Alexa voice services (fig 4.3.4). Hit ‘Next’ on the language choice (currently Alexa on Petcube only supports English) (fig 4.3.5) and tap ‘Done’ at the last step (fig 4.3.6).
Keep in mind that you might need to wait a few minutes for Alexa to start working. If it doesn’t work within 5 minutes, simply restart the Petcube app.
To turn the listening sound off, tap ‘Alexa Mic On’ below the Play ic the center (fig 4.3.7) and move the slider to ‘Mic Off’ position (fig 4.3.8).
To disable Alexa completely, tap ‘Alexa Mic On’ below the Play icon (fig 4.3.9), go to Settings and choose ‘Disable Amazon Alexa’ (fig 4.3.10).

PETCUBE CARE™

What is Petcube Care

Petcube Care is an optional subscription service that adds features to a Petcube camera and gives owners additional peace of mind when it comes to their pets and their property.
Depending on the subscription plan, Petcube Care provides Petcube users with access to extended cloud-based video history for 3 or 90 days, longer 30-second video clips, 10 or unlimited video downloads, smart alerts, a 2-year device warranty, and Premium Support.
Petcube Care also unlocks exclusive offers from our 30+ top partner brands, worth hundreds of dollars in savings, including on pet medical insurance, pet sitting and walking, vet consultations, audio-visual entertainment for pets, and pet products.

How much does Petcube Care cost
Petcube Care offers two different subscription plans, Optimal and Premium, to fit the needs of pet owners of all stripes. Choose a monthly or annual rate:

Optimal plan (3-Day Video History)

Monthly: $5.99 a month
Annual: $47.88 a year (save $24)

Premium plan (90-Day Video History)

Monthly: $14.99 a month
Annual: $99.00 a year (save $80)

How does Petcube Care work
Petcube Care watches after your pets and home when everyone is away, capturing action videos, triggered by sound or motion. 30-second clips are saved securely
in the cloud and are accessible in the interactive timeline in the Petcube app to review and download for 3 or 90 days (depending on the subscription plan). The 3-second look back lets you see what event set off the recording.

Using powerful AI technology, Care understands what pets are doing, registering important events like cat, dog,, or human movements, barks,, ks or meowsand sends out real-time smart alerts about potentially dangerous events.
Without Care, Petcube users can only have access to the last 4 hours of video history, with no ability to download the video clips, and get general sound and motion alerts.

How to activate Petcube Care
To start using Petcube Care, you need to have a Petcube camera and a Petcube Care subscription. New Petcube camera owners receive a free 14-day trial with 3 days of video history and access to smart alerts that offer audio recognition of barking and meowing, and the ability to tell the difference between pets and people.

How to Turn Off Petcube Care Video History
Petcube Care’s video history feature is turned on by default.

To deactivate it:

Open the Petcube app
Go to the camera profile in the Home menu if you use Android,, or tap the ‘Play’ icon if you use i.OS..
Move the slider to ‘Sleep’ mode in the lower right corner of the Petcube camera controls

In Sleep mode, Petcube Care is disabled. It will not detect and record events. Nothing will be added to your video history timeline. You will still have access to recorded videos if any were taken when Care was active,, and your subscription plan allows.

Use Awake mode, when you are not around and want Petcube Care to be active. You will get noise & motion notifications. These moments will be stored on your timeline.
If you turned on Sleep mode, but later purchased a Petcube Care subscription, Awake mode will be turned on automatically,, and your video timeline will begin to populate.

What is the Petcube Care free trial,, and how does it work

A free 14-day Petcube Care trial of the Premium plan is included when you purchase a Petcube camera. You can enroll in the trial after you have activated your Petcube camera. We ask for a payment method to ensure you don’t have any interruption in service after the trial ends. You will not be charged if you do not continue our service.
If you purchase a Petcube Care subscription at the same time as you buy a camera, your subscription will start automatically when you activate the camera.
If you do not wish to use the free trial of Petcube Care, you can choose to skip it after you have activated your Petcube camera.

You can view your subscription settings at any time in the Petcube app. Go to the ‘Home’ tab, select ‘Settings’ in the upper right corner,, and look for ‘Manage Subscription’ under Care settings.

Petcube Care modes explained..
There are two modes in Petcube Care: Awake and Sleep. To change between the settingsopen the Petcube app, go to the camera profile in the Home menu if you use Android,, or tap the ‘Play’ icon if you use iOS, and move the slider to ‘Sleep’ or ‘Awake’ mode.

Use Awake mode when you are not around and want Petcube Care to be active. You will get noise & motion notifications. These moments will be stored on your timeline.
Sleep mode disables Petcube Care. It will not detect and record events. Nothing will be added to your timeline.

Keep in mind that your Petcube camera needs to be online to record the videos.

If you wish Petcube Care to record videos but don’t wish to receive notifications about recorded events, you can easily switch Petcube Care notifications in the camera settings.

To do so:

Open the Petcube app.
Go to the camera profile, tap the ‘Settings’ wheel in the upper right corner if you use Android,, or tap the ‘Play’ icon if you use iOS.
Tap the ‘Settings’ in the upper right corner.
Select ‘Notifications’.
Disable ‘Care Video Recorded’ notifications.

If you don’t wish to use Petcube Care video recording service but would like to receive motion and sound detection notifications, go to ‘Notifications’ settings again and turn ‘Motion Detection’ and ‘Sound Detection’ options on.

How to view your video history in Petcube Care

It’s very easy to access your video history with Petcube Care! Launch the Petcube app on your phone. Today’s videos will populate automatically on your home screen.
You can scroll down to get earlier videos.
Tap on the date to move back or forward in time.
Tap on the ‘...’ next to each video to get options to Delete, Share, or Save the video.
Remember, Petcube Care records videos to the timeline automatically by default. If you would like to deactivate this feature, review these instructions in the article ‘How to Turn Off Petcube Care Video History’.
If your Petcube Care is currently set to Sleep mode, you will need to change it to Awake mode for videos to be recorded to your timeline.

To do this:

Open the Petcube app
Go to the camera profile in the Home menu if you use Android,, or tap the ‘Play’ icon if you use iOS.
Move the slider to ‘Awake’ mode

How to save a video recording to your phone’s internal storage
While you will be able to view video history for the past 4 hours (free subscription), 1, 3,, or 10 days, depending on your subscription plan from the cloud via Petcube Care, you will always be able to store video recordings to your phone’s internal storage. Just pick the necessary video clip, press the three dots located on the left-hand side of the video,, and select ‘Save’.

Video recording length
Currently, video recording length can be no longer than 30 seconds. So, for instance, if there’s a motion that lasts for 2 minutes and 15 seconds, the app will cut it into 5 scenes. However, in the free 4-hour history plan, the video recording length is limited to 10 seconds.

How can I use Petcube Care on multiple Petcube devices
Separate Petcube Care subscriptions are required for each Petcube camera. With multiple cameras, you can purchase additional subscriptions at a 50% discount to receive 24/7 cloud video recording coverage. Without a subscription, each Petcube camera includes a limited free 4-hour video history snapshot.

How to add or update your payment information for Petcube Care

If you need to add or update your payment information for the Petcube Care service:

Log in to your Petcube account at petcube by clicking on the Home icon in the upper right corner.
Once logged in, go to the toe G
LED light doesn’t light up
If the LED light on your Petcube camera is off while the camera is plugged into he power source, try unplugging it and plugging it back in. Make sure that you are using the original power adapter that came with your Petcube and that the power cord is undamaged. If you no longer have the original power adapter, make sure to only use the ones that provide 5V/2A power.
Petcube blinks yellow and doesn’t turn blinking green
When you plug in your Petcube before starting the registration process, it should glow solid green for a minute. Wait up to 1 minute until it starts blinking green. In case the light on the device doesn’t start blinking green and remains blinking yellow, try to reset your Petcube following the steps below:
1. Find a small hole on the bottom of your Petcube Play, insert the reset pin into it (fig 8.2.1), hold it down for 8 seconds until the Petcube plays a sound, and release it
2. Wait until the camera boots up again and starts blinking green within 1 minute
3. Open the Petcube app, go to the ‘Home’ tab, select ‘connect your device’, pick your Petcube from the list of options,, and follow the steps on the screen

Petcube Play 2 Wi-Fi Pet Camera-troubleshoot

LED light is stuck on solid green color and doesn’t turn blinking green
When you plug in your Petcube before starting the registration process, it should glow solid green for a minute (although it may look light green). Wait up to 1 minute until
it starts blinking green. In case the light on the device doesn’t start blinking and remains a solid color, follow the steps below:

Power up your Petcube device and wait at least 2 minutes for the camera to boot. Keep in mind that the light on the camera may not start blinking.
Find a reset pin that came with your device, find a small hole on the bottom of your Petcube Play, insert the reset pin into it, hold it down for 3 seconds,d,s and release it even though the light on the device won’t change its status (it will not start blinking or change the color).
Follow the setup steps in the Petcube app and see if it works

If you are using an Android device and you get a screen saying ‘Almost done’, you will need to follow the steps again, meaning, you will need to hold down the Start button on the back for 3 seconds again ,, and the light on the camera may still remain a solid color.

Incorrect Wi-Fii password
If the Petcube app is showing the ‘Incorrect Wi-Fi password’ error message after the setup, here are a few possible reasons behind that:

Case sensitivity: check the entered password for uppercase or lowercase characters. Keep in mind that ‘Password’ and ‘password’ would be two different passwords because the “P” is uppercase in the first example and lowercase in the second example.
Password length: check the entered password length a ,, nd keep in mind that normally the password length is 8+ characters long
Keyboard language: check the onscreen keyboard language and make sure to enter he the password in the correct keyboard layout

Petcube Play 2 Wi-Fi Pet Camera-troubleshoot-a

To reset the Wi-Fi password:

Open the Petcube app
Go to the camera profile, tap the ‘Settings’ wheel in the upper right corner if you use Android or tap the ‘Play’ icon if you use iOS (fig 8.4.1)
Tap the ‘Settings’ wheel in the upper right corner (fig 8.4.2)
Select ‘General’ (fig 8.4.3)
Tap ‘Change Wi-Fi’ (fig 8.4.4)
Power up your Petcube, wait 1 minute until it starts up.
Find a reset pin that came with your Petcube, find a small hole on the bottom of the device, insert the reset pin into it, hold it down for 3 seconds until the light changes to pulsing green,and follow the steps on your screen.

Petcube Play 2 Wi-Fi Pet Camera-troubleshoot-b

The LED is pulsing yellow and doesn’t turn white after setup
This problem may occur if you have entered an incorrect password for your home Wi-Fi network during registration. To change it:

Open the Petcube app
Go to the camera profile
Tap the ‘Settings’ wheel in the upper right corner
Choose ‘Wi-Fi’
Power up your Petcube Play, wait 1 minute until it starts up, find a reset pin that came with your Petcube, find a small hole on the bottom of your Petcube Play, insert the reset pin into it, hold it down for 3 seconds until the light changes to pulsing greengreen,n, and follow the steps on your screen.

Petcube can’t register on your Wi-Fi network..
You may see this message when your Petcubeee cannot receive the IP address automatically using DHCP. Normally, the router should assign the IP address to your Petcube automatically, but if this didn’t happen, you can enter your router settings
and assign the IP address to your Petcube manually. You can also contact your ISP or Petcube Customer Care team for help.

Petcube can’t establish the cloud connection / No Internet connection
If you get this error message, firstly, make sure you have Internet access on your Wi-Fi by trying to open a few websites on a few devices. If you have Internet access but Petcube still can’t the , try to reset the device by following these easy steps:

First, if you have previously set up your Petcube, open the Petcube app, go to the ‘Home’ tab, then select ‘Settings’ and choose ‘Disconnect Camera’.
Power up your Petcube, wait 1 minute until it starts up, find a reset pin that came with your device, find a small hole at the bottom of your Petcube Play, insert the reset pin into it, hold it down for 8 seconds until the Petcube plays a sound,, and release
Wait until your Petcube boots up again and starts blinking green.
Open the Petcube app, go to the ‘Home’ tab, select ‘Connect your device’, select your Petcube from the list of options,, and follow the steps on the screen.

If you have a firewall on your Wi-Fi network or you have a block on some ports, below is the list of ports that need to be open for Petcube:

67.228.165.226:3335/tcp
67.228.165.226:16384-32384/udp
cube_ext_ip:7000-7100/udp (optionally, NAT)
52.0.95.32:443/tcp
34.195.161.50:443/tcp

The LED is pulsing orange and doesn’t turn white after setup

A flashing orange LED light normally means that the device was connected to your

Wi-Fi router, but the router doesn’t allow the Petcube to connect to the Internet.
This can be because of certain security settings on your router, such as firewall or MAC address filtering. Contact your ISP or Petcube Customer Care Team for assistance.

Petcube cannot be found during setup..

In case you are having a problem setting up your Petcube via Bluetooth, there’s an alternative setup approach we suggest to try. Follow the steps below to set up your device via Wi-Fi access point:
Power your Petcube off and back ,, on and start the setup process over again. Ep mind that when you first power on your Petcube camera it glows solid yellow or up to a minute (although it may look light green), , so wait 1 minute until it starts blinking green. If it doesn’t start blinking, find a reset pin that came with your Petcube, find a small hole on the bottom of your Petcub and insert the reset pin into
It and hold it down for 3 seconds until it changes to green.

If you’re using an iOS device:

Open the Petcube application
Go to the ‘Home’ tab and select ‘Connect your device’
Select Petcube Camera in the list of options instead of Petcube Play 2
Follow the steps on the screen
On step 3, open ‘Settings’ on your phone, go to ‘Wi-Fi settings’, connect to Petcube Play 2 Wi-Fi and return to the Petcube app..
Wait for the app to exchange data with the Petcube and scan for available Wi-Fi networks..
Select your home Wi-Fi network from the list, put in your network password and hit ‘Join’

If you don’t see your home network in the list or if you’re using a hidden network, connect to your home Wi-Fi by entering the name of your network and password manually, and then hit ‘Join’ (keep in mind that it is case sensitive).
Once the LED light on your Petcube camera changes to solid white, you are ready to play with your Petcube.

If you’re using an Android device:

Open ‘Settings’ on your phone and temporarily disable cellular data (mobile data) so that you are only using Wi-Fi during setup
Opthe en the Petcube application
Go to the ‘Home’ tab and select ‘Connect your device’
Tap and hold down your finger on the Petcube Play icon on the next step for about 10-15 seconds until it takes you to the next step (make sure you don’t move your finger while you’re holding it down)
Now, slide left to step 2 in the Petcube app and make sure the light on the camera is blinking green..
Slide left again to step 3 in the Petcube app and press ‘Connect to Petcube network’
Wait for the app to exchange data with the Petcube Camera and scan for available Wi-Fi networks.
Select your home Wi-Fi network from the list, put in your network password, word, and hit ‘Join’

If you don’t see your home network on the list or if you’re using a hidden network, connect to your home Wi-Fi by pressing ‘Connect manually’, then enter your network name and password and hit ‘Join’ (keep in mind that it is case sensitive).
Once the LED light on your Petcube camera changes to solid white, you are ready to play with your Petcube.

Oh,bummer setup error
If during the setup you’re getting an ‘Oh Bummer’ error message, turn your Petcube off and back on, wait up to 1 minute until it boots up and starts blinking,,g and start the setup process over again.

I don’t see my home Wi-Fi network.
This may happen if you’re using a hidden Wi-Fi network. If you have a hidden network, you will be prompted to enter your network SSID and password manually.
If your Wi-Fi network isn’t hidden but it still doesn’t show up in the list of options, turn your Petcube off and back on, wait up to 1 minute until it boots up and starts blinking and start the setup process over again.

No Wi-Fi network shows up during setup.
If you have an empty list of available Wi-Fi networks in the Petcube app when you need to select your home Wi-Fi network, turn your Petcube off and back on, wait up to 1 minute until it boots up and starts blinking and start the setup process over again. If the problem persists, contact the Petcube Customer Care Team to determine if your Petcube needs to be updated.

A laser is not precise or accurate..
Since the initial position of the laser may be changed during transportation, this may affect the laser accuracy.
We recommend using laser calibration in the Petcube app to get the best out of the laser game.

To calibrate the laser:

Open the Petcube app
Go to the camera profile
Tap the ‘Settings’ wheel in the upper right corner
Look for ‘Calibration’ and then follow the steps on the screen (fig 8.13.1)

Petcube Play 2 Wi-Fi Pet Camera-troubleshoot-c

Keep in mind that if you wish to place your Petcube in a different location after you calibrated the laser, you will need to follow the calibration process again.

No sound comes out of my Petcube..

For the two-way audio to work, Petcube requires access to the microphone on your mobile device. To grant access to it, open the ‘Settings’ menu on your phone, go to ‘Privacy’ and then ‘Microphone,’ and make sure you have allowed the Petcube app to use your phone’s mic.

Poor video quality or poor network conditions
Like with most video streaming services and products, video quality is often affected by router performance and/or your Internet connection. This can be improved if you place Petcube closer to your home Wi-Fi router or by arranging it so there aren’t any obstacles between it and your router (i.e.,, walls, floors, etc.).

Petcube also requires at least a 1 Mbps Internet connection, with an upload and download speed (2 Mbps is recommended). If your Internet connection speed is less than 1 Mbps, we recommend upgrading for the best experience and highest video quality. To check our Internet speed, we recommend performing a free online speed test. If you are not getting the full speed you subscribed to contact your Internet Service Provider.

I can’t connect to my Petcube / Petcube is offline in the app
If you cannot connect to your Petcube from your mobile phone, try the following:

Make sure that the LED light on the front of your Petcube is steady white. If the LED light on the front of your Petcube isn’t steady white, see ‘LED light notifications’ to determine the issue. In most cases,, rebooting the Petcube by unplugging and plugging it back in should help,,p but if you’re facing this issue too often, below are a few ideas why it could be happening.

Example 1 : shows no electronic or radio devices and no bearing walls between two rooms,, so the signal in the other room is very good.

Petcube Play 2 Wi-Fi Pet Camera-troubleshoot-d

Example 2: shows a bearing wall between two rooms,, which causes s poor Wi-Fi signal in the other room.

Petcube Play 2 Wi-Fi Pet Camera-troubleshoot-e

Example 3: shows interference caused by radio (phone) or electronic appliances (TV). Poor Wi-Fi signal can also be impacted by microwaves, refrigerators, cordless phones, baby monitors,, etc.

Petcube Play 2 Wi-Fi Pet Camera-troubleshoot-f

Petcube disconnected in the app..
If your Petcube camera status shows as ‘Disconnected’ in the Petcube app, it usually means that your phone is not connected to the Internet at the moment,, or the network you are connected to has certain restrictions. Try to switch to any other Wi-Fi network or connect to your camera using cellular data (LTE, 3G).

Petcube goes offline / turns off. f
This issue may occur if you’re using a non-original or a less powerful A/C adapter. Please make sure to use only 5V / 2A power adapters.

Petcube Play factory reset instructions
If you have a problem with your Petcube and need to reset it, follow these easy steps. First, if you have previously set up your Petcube:

Open the Petcube app
Go the to the ‘Home’ tab
Tap the ‘Settings’ wheel in the upper right corner
Choose ‘Disconnect Camera’
Power up your Petcube Play, wait 1 minute until it starts up
Find a small hole on the bottom of your Petcube Play, insert the reset pin into it, hold it down for 8 seconds until the Petcube plays a sound,, and release it. t
Wait until the camera boots up and starts blinking. Open the Petcube app.
Go to the ‘Home’ tab
Select ‘Connect your device’
Pick your Petcube from the list of options and follow the steps on the screen..

How to perform a manual firmware update on your Petcube.To perform the manual update of your Petcube, please reach out to the Petcube Customer Care Team..

Stuck on the software update screen
If your Petcube is stuck on the software update screen for more than 4 hours and doesn’t switch to white LED mode (online) it may indicate that the device needs to be updated manually. In this case, contact t the Petcube Customer Care Team,, noting the LED color on the Petcube and your username in the Petcube application.

How to find Petcube’s MAC address
If your router uses MAC filtering, you need to temporarily disable it to find the MAC address of your own Petcube. This can be viewed in the list of connected devices in your router settings. Once you have its MAC address, you can safely add your Petcube as an exception and turn filtering back on.
You can also contact the Petcube Customer Care Team to get help finding the MAC address of your Petcube by performing a camera test.

Pros & Cons

Pros:

High-Quality Video: Offers 1080p HD video with a wide 160° angle view, providing clear visuals of your pets.
Interactive Laser Toy: Keeps pets entertained with both manual and autoplay modes.
Two-Way Audio: Allows for real-time communication with your pets.
Easy Setup: Quick and simple installation process.
Alexa Integration: Compatible with Alexa for voice control.

Cons:

Laser Accuracy: Some users report issues with laser precision and latency.
Cost: Priced higher than some basic pet cameras.
Subscription Requirements: For full features like video storage and smart alerts, a Petcube Care subscription is recommended.

Customer Reviews

Customers generally praise the Petcube Play 2 for its excellent video quality and interactive features. Many appreciate the ease of setup and the ability to communicate with their pets remotely. However, some users have noted issues with the laser's accuracy and responsiveness. Overall, the Petcube Play 2 receives high ratings for its innovative features and durability. It is recommended for pet owners seeking a premium monitoring solution.

Common star ratings range from 4 to 5 stars, with many users recommending it for its value despite some minor drawbacks.

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