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Arris SURFboard SB6183 Cable Modem Pairing Instructions

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Introduction of ARRIS SURFboard SB6183 Cable Modem

The ARRIS SURFboard SB6183 Cable Modem is a high-speed device designed to provide fast and reliable internet connectivity for your home or office. This modem is compatible with major cable internet providers such as Comcast, Cox, and Spectrum, and it supports DOCSIS 3.0 technology, which allows for download speeds of up to 686 Mbps and upload speeds of up to 131 Mbps.

The ARRIS SURFboard SB6183 Cable Modem is an excellent choice for users who require high-speed internet for streaming, gaming, or working from home. With its sleek and compact design, this modem can fit easily into any home or office environment. The estimated price of this product is around $70, and it has been available in the market since 2015.

In the Box

  1. SB6183 Cable Modem

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  2. Power Supply

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  3. Ethernet Cable

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  4. Software License & Regulatory Card

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  5. Quick Start Guide

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What You Should Know
The SB6183 Cable Modem provides high-speed Internet access on your home network via a single Ethernet connection. This quick start guide will help you install your SB6183 Cable Modem to get it up and running with your computer on your home network.  

IMPORTANT! During the installation or cable modem activation, you may need to contact your service provider for assistance. To save time, make sure you have the Model name (SB6183), HFC MAC ID, and Serial number (S/N) located either on the attached label on page 4 of this document or on the bottom of the device itself.

ARRIS Detailed Specifications

  • Download speed: Up to 686 Mbps
  • Upload speed: Up to 131 Mbps
  • DOCSIS technology: 3.0
  • Number of downstream channels: 16
  • Number of upstream channels: 4
  • Modem protocol: IPv4 and IPv6
  • Maximum modem speed: 1.4 Gbps
  • Weight: 0.75 lbs
  • Dimensions: 4.6 x 2.4 x 5.2 inches
  • Warranty: 2 years

Install Your Cable Modem

  1. Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable connector on your SB6183. Hand-tighten each connector.
  2. Connect the Ethernet cable to the Ethernet port on your computer and the Ethernet port on your SB6183.
  3. Connect the power cord to the Power port on your SB6183 and then plug it into an electrical wall outlet.

This automatically powers ON your SB6183. Check the front panel LEDs. During the initial startup, the Power, Receive, Send, and Online LEDs on the SB6183 front panel will FLASH. Afterwards, check that all four LEDs are lit SOLID green or blue.

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ARRIS SURFboard Front Panel LEDs

During normal operation, the Power, Receive, Send, and Online LEDs on the SB6183 front panel should always be lit SOLID green or blue. 
Note: During startup, all four LEDs will FLASH and then light up SOLID in sequence. If the Power LED does not light up SOLID or FLASH, check the power connection on your SB6183 before contacting ARRIS Technical Support. If any of the four LEDs do not light up SOLID green or blue, please call ARRIS Technical Support at 1-877-466-8646 for assistance.

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Test Your Cable Modem Connection

  1. Power ON your computer and log in.
    Note: Your service provider may allow for automatic activation which will automatically launch a special website when you open a web browser.
  2. Contact your service provider to activate your SB6183, if automatic activation is not available.
  3. Open a web browser on your computer, such as Internet Explorer, Firefox, Google Chrome, or Safari.
  4. Type a valid URL (for example, www.arrisi.com) in the address bar and then click or press Enter. The website should open.
    • If the web page opens, your SB6183 was set up properly.
    • If the web page fails to open, first check each cable connection on your connected devices to ensure that they are securely connected. Then, retype the URL.

If still unsuccessful, you may have to contact your current service provider to either set up your Internet service or activate your SB6183.

Modem Label

The modem label is located on  the bottom of your SB6183 Cable Modem.   To receive high-speed Internet service, your service provider may request the Media Access Control (MAC) address (see HFC MAC ID) and Serial number (see S/N) located on the modem label. 

LED Status

  • POWER: ON Green Power is properly connected
  • RECIEVE: ON Green Downstream channel is connected
    • ON Blue High-speed Internet connection with bonded downstream channels
  • SEND: ON Green Upstream channel is connected
    • ON Blue High-speed Internet connection with bonded upstream channels
  • ONLINE: ON Green Cable modem is connected to the Internet

Description

The ARRIS SURFboard SB6183 Cable Modem is a high-performance device that supports some of the fastest cable internet plans available. With its 16 downstream and 4 upstream channels, this modem can handle multiple devices simultaneously, providing a lag-free and buffer-free internet experience. The device also features advanced security protocols, ensuring that your network is safe and secure from external threats.

The ARRIS SURFboard SB6183 Cable Modem is easy to set up and use, with a simple and intuitive interface that guides you through the installation process. The modem also features a variety of LED indicators, providing real-time feedback on the status of your connection. With its compact design and sleek aesthetic, this modem is an excellent choice for users who want a high-performance device that won't take up too much space.

Setup Guide of ARRIS SURFboard SB6183 Cable Modem

  1. Connect the modem to your cable internet source using the coaxial cable provided.
  2. Connect the modem to a power source and turn it on.
  3. Connect your computer or device to the modem using an Ethernet cable.
  4. Open a web browser and enter "http://192.168.100.1" in the address bar.
  5. Follow the on-screen instructions to complete the setup process.

Troubleshooting

If you encounter any problems with the ARRIS SURFboard SB6183 Cable Modem, try the following solutions:

  1. Check that the modem is properly connected to your cable internet source and power source.
  2. Restart the modem by disconnecting it from power and reconnecting it after a few minutes.
  3. Check for any firmware updates for the modem and install them if necessary.
  4. Contact your cable internet provider for further assistance.

ARRIS SURFboard Pros & Cons

Pros

  • High-speed internet connectivity
  • Compatible with major cable internet providers
  • Compact and sleek design
  • Easy to set up and use
  • Advanced security protocols

Cons

  • May not be compatible with some smaller cable internet providers
  • Does not include a built-in Wi-Fi router
  • May require regular firmware updates

Customer Reviews about ARRIS SURFboard SB6183

Customers who have purchased the ARRIS SURFboard SB6183 Cable Modem have generally praised its high-speed performance and easy setup process. However, some users have reported issues with compatibility with certain cable internet providers, and others have noted that the modem may run hot during extended use.

Faqs

How should my ARRIS SURFboard SB6183 Cable Modem be configured?

After attaching the coaxial wire to the modem, use an Ethernet cable to link it to your router or computer. To activate, turn on the modem and get in touch with your ISP.

In what location should I put my ARRIS SB6183 modem to get the optimum signal?

To guarantee the best signal strength, the modem should be placed in a central, open area, away from big metal items and electronics that produce electromagnetic interference.

How can my ARRIS SB6183 modem be connected to a router?

To establish a connection, connect the modem's Ethernet port to the router's WAN or internet port using an Ethernet cable, then power cycle both devices.

How can I get my cable provider to activate my ARRIS SB6183 modem?

Go to the activation page of your provider or give them a call. The MAC address of the modem, which is found on the bottom of the device, is what you need.

If my ARRIS SB6183 modem isn't connecting to the internet, what should I do?

Verify that your subscription is active, check any cable connections, restart your modem, and contact your ISP to find out about any outages.

How can I improve my streaming with my ARRIS SB6183 by getting faster internet speeds?

Reduce the amount of devices connected to the network, end any background apps that aren't necessary, and, if necessary, upgrade your service package for faster speeds.

How do I set up my ARRIS SB6183 modem's security settings?

Your router is typically setup with security options. To configure network firewall, encryption, and a strong password, log into the router's admin panel.

What should I do if my ARRIS SB6183 frequently loses connection?

Cut down on the number of items linked to the modem, relocate it to a less-interfering position, and change out any worn-out or outdated coaxial wires.

How do I make sure my ARRIS SB6183 modem operates continuously?

Reducing the number of devices on the network, using a UPS to provide power stability, and occasionally wiping the modem to reestablish the connection are all recommended.

What is the ARRIS SURFboard SB6183 Cable Modem warranty?

The warranty for the ARRIS SURFboard SB6183 Cable Modem is two years.

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