Setup: Dyson UP24 Ball Vacuum Cleaner User Manual

Overview

The UP24 Ball Vacuum Cleaner is a full-size corded upright designed for dry household cleaning on carpets, rugs, hard floors, and other suitable indoor surfaces. Its ball-based steering, reclinable handle, clear dust bin, washable filters, wand, hose, and quick-release tools support both floor cleaning and above-floor tasks.

This guide explains how to assemble, operate, clean, store, and troubleshoot the UP24 Ball Vacuum Cleaner safely. Read the safety information before using the appliance.

Specifications

• Model: UP24 Ball upright vacuum cleaner
• Power source: Mains electricity through a power cable
• Dust collection: Clear bin with a MAX fill marking
• Filtration: Two washable filters
• Cleaning head: Direct-drive cleaner head with adjustable suction control and a rotating brush bar
• Cleaning modes: Maximum suction, standard suction, and reduced suction for deep-pile carpets or delicate flooring
• Use location: Dry indoor locations only

Detailed Description

The main body uses a ball assembly to help the cleaner turn and move around furniture. The clear bin and cyclone assembly collect dirt while the filters help retain fine particles and protect airflow through the machine.

The direct-drive cleaner head contains a cylindrical brush bar for agitating carpet fibres and lifting embedded debris. A suction control slider on the top of the head lets you adjust resistance and airflow for different floor types. The brush bar can also be switched off when cleaning hard surfaces, delicate rugs, or flooring that could be marked by rotating bristles.

The hose and wand provide an extended cleaning path for stairs, upholstery, edges, and other areas that are difficult to reach with the cleaner head. Tools can be fitted to either the hose or the wand. The appliance includes two tool holders for keeping attachments with the machine.

Safety

• Read all instructions and caution markings before operating the vacuum cleaner.
• Use the appliance only as described in this guide and perform only the maintenance described here.
• Children aged eight or over and people with reduced physical, sensory, or reasoning abilities should use the appliance only with suitable supervision or safety instruction. Children must not clean or maintain it without supervision.
• Do not allow the vacuum cleaner to be used as a toy, and supervise children near the appliance.
• Use the vacuum cleaner indoors on dry surfaces only. Never use it to collect water or other liquids.
• Do not operate the appliance with wet hands, a damaged cable, or a damaged plug.
• Do not use the appliance if it has been dropped, sharply struck, damaged, left outdoors, or immersed in water.
• Keep hair, fingers, loose clothing, and other body parts away from openings and the moving brush bar.
• Do not point the hose, wand, or tools toward the eyes or ears, and do not place them in the mouth.
• Keep all openings clear of dust, lint, hair, and other materials that could restrict airflow.
• Do not collect petrol, combustible liquids, vapours, burning items, cigarettes, matches, or hot ash.
• Do not collect sharp or hard objects such as pins, paper clips, small toys, or similar items that could damage the machine.
• Do not pull, carry, or drag the appliance by its cable. Keep the cable away from heat, doors, sharp edges, and walking paths.
• Grip the plug rather than the cable when disconnecting the appliance. An extension cable is not recommended.
• Switch off and unplug the machine before changing tools, removing the hose, checking blockages, or carrying out maintenance.
• Use extra care on stairs. Do not position the vacuum cleaner above you while cleaning stairs.
• Always use the appliance with the clear bin and filters correctly installed.
• Use only recommended replacement parts and accessories.

Setup and Operation

Assembling the Vacuum Cleaner

1. Lay the appliance on its back.
2. Slide the cleaner head onto the connections at the lower front of the ball.
3. Check that the electrical plug on the cleaner head enters the twin-block connection above the airway.
4. Push the cleaner head firmly until it clicks into position, then stand the appliance upright.
5. Lower the handle onto the top of the appliance until it clicks.
6. Slide the wand into the hose and position the handle and wand assembly in the machine.
7. Fit tool holder A to the side of the duct and clip tool holder B above the switches.
8. Place the supplied tools in the holders. During cleaning, a tool may be fitted to the wand or directly to the hose.
9. Wind the cable around the cable hooks and secure it with the cable clip.

Starting and Stopping

1. Unwind the cable completely enough for the intended cleaning area.
2. Plug the appliance into a suitable mains outlet.
3. Press the red power button to switch the motor on or off.
4. Recline the handle to begin floor cleaning. The stabiliser stand lifts automatically as the machine reclines.
5. Return the appliance to its upright position after cleaning. Push it firmly into place so the stabiliser wheels lower automatically.
6. Switch off, unplug, coil the cable safely, and store the machine indoors.

Using the Cleaner Head

The brush bar starts spinning when the appliance is switched on and reclined. It does not rotate while the machine is upright.

• Maximum suction: Use on durable floor coverings, hard floors, and heavily soiled carpets or rugs. Move the suction slider to the maximum-suction position.
• Standard suction: Use for lightly soiled carpets, rugs, hard flooring, and larger debris such as rice or peanuts. This is the preset setting when the machine is first used.
• Reduced suction: Use on deep-pile carpets, rugs, delicate flooring, or surfaces where the cleaner head feels difficult to move.

Switch the brush bar off for hard surfaces, delicate rugs, or flooring that may be damaged by rotating bristles. Check the flooring or carpet manufacturer's cleaning instructions first. Some carpets may fuzz or become damaged when cleaned with a rotating brush bar.

Using the Wand and Tools

1. Open the cap at the top of the machine.
2. Slide the wand straight upward until the wand and handle release.
3. To use the hose without the wand, press the silver release button and separate the wand from the hose.
4. Fit the required tool to the hose or wand.
5. Before changing tools or removing the hose, switch off the machine, unplug it, and ensure it is upright.

Carrying and Emptying the Bin

Carry the appliance using the cyclone carry handle. Empty the clear bin when dirt reaches the MAX mark; do not allow it to become overfilled.

1. Switch off and unplug the appliance.
2. Press the red button at the top of the cyclone handle to remove the cyclone and clear-bin assembly.
3. Hold the assembly inside a tightly closed plastic bag where possible to reduce contact with dust.
4. Press the same red button fully to release the dirt into the bag.
5. Remove the bin carefully, seal the bag, and dispose of the contents normally.
6. Before reinstalling the bin, check that the airway at its base is clear.
7. Close the bin base until it clicks, then push the cyclone and bin assembly into the main body until secure.

Cleaning and Maintenance

General Care

• Switch off and unplug the appliance before cleaning or maintenance.
• Clean the exterior with a dry cloth only. Do not use lubricants, polishes, detergents, or air fresheners.
• Store the vacuum cleaner indoors and do not operate or store it below 3°C.
• Allow the appliance to reach room temperature before use.
• If used in a garage, wipe the base plate and ball with a dry cloth after cleaning to remove sand, dirt, or small stones.

Cleaning the Clear Bin

1. Remove and empty the clear bin using the procedure above.
2. Press the red bin-release button to separate the cyclone unit from the bin.
3. Press the small silver button behind the opening mechanism to detach the cyclone from the clear bin.
4. Wipe the cyclone shroud with a damp cloth.
5. Do not immerse the cyclone in water or pour water into the cyclone passages.
6. Do not use detergents, polishes, or air fresheners, and do not place the clear bin in a dishwasher.
7. Allow the clear bin to dry completely before reinstalling it.

Washing the Filters

The UP24 Ball Vacuum Cleaner has two washable filters. Wash both with cold water at least once a month. Fine dust or carpet-cleaning powder may require more frequent washing. Never use detergent, hot water, a dishwasher, washing machine, tumble dryer, oven, microwave, or naked flame to dry the filters.

Filter A

1. Remove the cyclone and clear-bin assembly.
2. Release the catch on the front of the cyclone handle and lift out the filter.
3. Run cold water through the open end until the water runs clear.
4. Turn the filter over, tap out excess water, and rinse the outside until clean.
5. Squeeze and twist the filter gently with both hands to remove excess water.
6. Stand it on its wide open end and allow it to dry completely for at least 24 hours.
7. Refit the dry filter, swing the handle into place, and ensure the latch clicks securely.

Filter B

1. Lay the appliance on its side.
2. Turn the blue central locking dial on the outer ball cover anticlockwise and lift off the cover.
3. Turn the outer filter one-quarter turn anticlockwise and remove it.
4. Separate the inner foam ring from the outer filter and shell.
5. Rinse both components with cold water only until the water runs clear.
6. Tap excess water from the outer filter and shell using the plastic rim rather than the filter material.
7. Leave both parts to dry completely for at least 24 hours.
8. Fit the foam ring back into the outer filter and shell.
9. Position the assembly on the ball and turn it clockwise until the arrows align.
10. Replace the outer cover and turn the central locking dial clockwise until it begins to click.

Cleaner Head and Brush Bar

1. Switch off and unplug the machine.
2. Lay the appliance on its front.
3. Slide the red latch between the ball and cleaner head toward the ball while supporting the appliance.
4. Pull the cleaner head upward using firm, steady pressure.
5. Press the silver button on the rear of the cleaner head and rotate the end cap to the open position.
6. Slide out the cylindrical brush bar and remove hair or other debris.
7. Slide the brush bar back into position, refit the end cap at approximately a 45-degree angle, and twist it upward to close.
8. Reattach the cleaner head by sliding it onto the ball connections until it clicks.

Troubleshooting

Automatic Thermal Cut-Out

The appliance has a self-resetting thermal cut-out. A blockage in the hose, wand, tools, airways, or cleaner head can restrict airflow, cause overheating, and stop the motor automatically.

1. Switch off and unplug the appliance immediately.
2. Leave it to cool for one to two hours.
3. Check and clear blockages before restarting.
4. Ensure all filters are clean, completely dry, and correctly fitted.

Checking for Blockages

1. Switch off and unplug the vacuum cleaner before inspection.
2. Release the wand by opening the cap and sliding the wand straight upward.
3. Press the silver release button to separate the wand from the hose.
4. Remove the clear bin and cyclone, then press the red tab at the base of the hose to release it from the appliance.
5. Inspect the hose, wand, tools, airways, and cleaner head. Take care because sharp objects may be lodged inside.
6. For the front airway, remove the cleaner head and inspect the passage between the ball and head.
7. For the rear airway, release the hose, slide out the red cuff, inspect the passage, and refit the cuff.
8. To inspect behind the clear bin, recline the machine, remove the outer ball cover, undo the crosshead screw, and unhook the plastic access cover.
9. Remove the obstruction, replace the access cover, refit the screw and ball cover, and reinstall every component securely.

Brush Bar Stops Rotating

The brush bar may stop when an obstruction is detected. Switch off and unplug the appliance, remove the cleaner head, and clear hair or other debris from the brush bar. Inspect the head for additional obstructions before reinstalling it.

Do not operate the vacuum cleaner with a blockage, and do not use the wand-release catch while a large object is lodged in the wand or tool inlet.

Warranty

After registration, the appliance is covered by a limited five-year guarantee for parts and labour from the purchase or delivery date, subject to the stated terms.

Coverage may include repair or replacement when a fault results from defective materials, workmanship, or function. The guarantee does not generally cover accidental damage, misuse, neglect, normal wear, blockages, non-genuine parts, incorrect installation, unauthorised repairs, external damage, electrical surges, or use outside normal household purposes.

Keep proof of purchase or delivery and the appliance serial number. The serial number is located on the rating plate behind the clear bin. Repairs or replacements under the guarantee do not extend the original guarantee period.

Pros & Cons

• Pros: Upright design with ball-based steering, adjustable cleaner-head suction, rotating brush bar control, wand and hose access, clear bin, and two washable filters.
• Pros: The filters can be rinsed and reused when maintained correctly.
• Pros: The thermal cut-out helps protect the appliance when airflow is restricted.
• Cons: It is intended for dry indoor cleaning and must not collect liquids.
• Cons: Regular filter washing and complete 24-hour drying are required.
• Cons: Blockages and brush-bar obstructions must be cleared manually before cleaning can resume.

Disposal

The appliance contains recyclable materials. When it reaches the end of its service life, use an appropriate recycling or collection route instead of disposing of it with ordinary household waste.