Setup & Connection: Emerald LiveLink Smart Wi-Fi Gateway Device User Manual

Content

Overview

The LiveLink Smart Wi-Fi Gateway Device is a compact add-on that connects with the Emerald Electricity Advisor and sends real-time energy data to the Emerald App. It is designed for households that want remote access to electricity usage insights, easier habit tracking, and a simple way to monitor energy data over Wi-Fi instead of staying limited to Bluetooth range.

This gateway is a practical choice for users who want the convenience of the LiveLink Smart Wi-Fi Gateway Device at home or in a small installation where the gateway can be placed near the Electricity Advisor and connected quickly with the app.

Specifications

Power supply: Type-C
Input voltage: 5V
Input current: 1A
Wireless modes: Bluetooth and Wi-Fi
Operating frequency: 2.4GHz
Bluetooth range: Indoor up to 20m
Wi-Fi range: Indoor up to 35m
Installation options: Wall mounting or desktop placement
Operating temperature: -20 to +40 °C
Operating humidity: 5% to 85% RH
Dimensions: 68 x 28 mm
Execution standard: AS4268
Warranty: 2 years

Detailed description

The LiveLink Smart Wi-Fi Gateway Device works as a bridge between the Emerald Electricity Advisor and your phone. It receives data from the Advisor over Bluetooth and forwards it through Wi-Fi so you can view energy information in the Emerald App from farther away and with greater flexibility.

The package includes the LiveLink unit, a Type-C power cable, wall screws, a 3M adhesive-backed magnetic metal plate, and mounting options that support either a wall-mounted setup or a desktop arrangement. That makes it easy to position the gateway in a location with a stable connection to the Electricity Advisor.

LiveLink is built for everyday energy monitoring and is intended to help households see usage patterns in real time. The gateway is especially useful when you want the convenience of remote access without changing how the Electricity Advisor collects the data.

Setup and operation

Placement

Position the LiveLink Smart Wi-Fi Gateway Device near the Electricity Advisor, ideally within 20 meters, and avoid thick walls or other obstacles that can weaken the signal. Choose either wall mounting or desktop placement based on the room layout and signal quality.

If you want a fixed installation, use the supplied wall screws or the adhesive-backed magnetic metal plate. If you prefer a flexible setup, place the unit on a table or shelf where it can stay close to the Advisor and the power source.

Power and connection

Connect the gateway using the provided Type-C cable and a 5V, 1A power source. Once powered, follow the Emerald App instructions to complete the connection process and link the device to your account.

App pairing

Download the Emerald App and follow the on-screen steps to bring the gateway online. After pairing, the LiveLink Smart Wi-Fi Gateway Device can send real-time energy insights to your phone anytime the connection remains active.

Wireless behavior

The unit operates on 2.4GHz wireless communication and supports both Bluetooth and Wi-Fi. Bluetooth is used for local linking with the Electricity Advisor, while Wi-Fi extends access for remote viewing through the app.

Troubleshooting

If the gateway is not linking properly, move it closer to the Electricity Advisor and reduce interference from thick walls or heavy fixtures.
If app setup stalls, confirm the device is powered through the Type-C connection and retry the pairing steps in the Emerald App.
If signal quality is weak, reposition the unit to a more open location or switch between wall mounting and desktop placement to improve the connection path.
If data is not updating, check that both the gateway and the Electricity Advisor remain within the recommended indoor range.

Warranty

The LiveLink Smart Wi-Fi Gateway Device includes a 2-year warranty.

Pros & Cons

Pros: Simple app-based setup, compact size, dual Bluetooth and Wi-Fi support, flexible mounting options, and real-time energy tracking through the Emerald App.
Pros: Designed to work with the Emerald Electricity Advisor and extend access beyond local Bluetooth use.
Cons: Requires close placement to the Electricity Advisor and can be affected by thick walls or poor indoor signal paths.
Cons: Intended for a specific Emerald ecosystem, so it is not a universal Wi-Fi gateway.

PDF

Faqs

How do I set up the LiveLink Smart Wi-Fi Gateway Device for the first time?

Start by placing the LiveLink close to your Electricity Advisor, ideally within 20 meters and away from thick walls that can weaken the Bluetooth signal. You can mount it on a wall or place it on a table using the supplied fittings, then connect the Type-C power cable to a 5V, 1A power source. After powering it on, open the Emerald App and follow the in-app setup steps to complete the connection.

Where is the best place to install a LiveLink Wi-Fi gateway for a stable connection?

The best location is near your Electricity Advisor, in a spot with a clear signal path and minimal obstruction. The device supports indoor Bluetooth range up to 20 meters and indoor Wi-Fi range up to 35 meters, but thick walls or distant placement can reduce reliability. A wall mount or desktop position both work well, as long as the gateway is powered and positioned for a strong Bluetooth link during setup.

Can I use the LiveLink Smart Wi-Fi Gateway without the Electricity Advisor?

No. The LiveLink is a gateway that works together with the Electricity Advisor, so it cannot function as a standalone device. Its role is to relay energy data from the Advisor to your phone through Wi-Fi, giving you remote access in the Emerald App. If the Advisor is not installed or not communicating properly, the LiveLink will not have the data it needs to send.

What power requirements does the LiveLink device need?

The LiveLink uses Type-C power and is designed for a 5V input with 1A current. That means it should be connected to a suitable low-voltage power source rather than a higher-powered adapter. Using the correct supply helps the gateway operate reliably and reduces the risk of unstable performance. If the device is not powering on, checking the cable, plug, and power source is the first practical step.

What should I do if the LiveLink will not connect to my phone or Electricity Advisor?

First, confirm that the LiveLink is powered and placed close to the Electricity Advisor, because setup depends on a solid Bluetooth connection. Move the device away from thick walls and keep it within the recommended indoor range. Then reopen the Emerald App and repeat the pairing steps. If the connection still fails, restart the gateway and check whether your phone’s wireless settings are interfering with setup.

Does the LiveLink Smart Wi-Fi Gateway support both Bluetooth and Wi-Fi?

Yes. The device uses Bluetooth to communicate locally with the Electricity Advisor and Wi-Fi to send real-time energy data to your smartphone through the Emerald App. It operates on the 2.4GHz frequency band, which is common for smart home devices. This dual wireless design is what allows you to view energy insights remotely while keeping the gateway compact and easy to install.

How do I mount the LiveLink on a wall or use it on a desk?

The package includes mounting options for both wall mounting and desktop placement. You can install the device with the provided wall screws or use the supplied 3M adhesive-backed magnetic metal plate for a cleaner setup. If you prefer a temporary or portable position, place it on a flat table instead. In either case, keep it near the Electricity Advisor and ensure the power cable is connected securely.

What environmental conditions are safe for the LiveLink gateway?

The LiveLink is designed for indoor use in normal household conditions. It can operate in temperatures from -20 to +40 degrees Celsius and humidity levels from 5% to 85% RH. For best results, keep it in a dry, sheltered location away from heat sources, moisture, and heavy interference. Staying within these limits helps the smart Wi-Fi gateway perform consistently and protects the electronics over time.