Introduction

PuraFlame’s Electric Fireplace Insert EF302A is a popular choice for homeowners looking to add a cozy and stylish heating solution to their homes. This insert is designed to fit seamlessly into existing fireplaces and provides realistic flame effects and efficient heating. With an estimated price range of $300 to $400 and a launching date of 2018, the EF302A offers great value for its price.

TECHNICAL SPECIFICATIONS

Electric Specifications

Product Dimensions

PuraFlame’s Electric Fireplace Insert EF302A BEFORE INSTALLATION

Check

• WARNING! DO NOT use this Electric Fireplace if any part has been under water. Immediately call a qualified service technician to inspect and to replace any part of the electrical system if necessary. Keep plastic wrapping away from children.

Spare Parts Checking

• Open the packaging carefully and remove the polystyrene.
• Check that all the spare parts are fully received.
• Carefully check if there are any damages that may have occurred to the spare parts.

Note: Contact the service team for help if there is any part missing or damaged. 

Kindly Suggestions

• Keep the packaging (carton, rapping bag, repacking bag, etc.) for future transportation and/or storage.
• If there is any problem or question, please contact the service team.
• If the unit needs to be returned, please make sure all the spare parts are packed inside, and packing as per the repacking instruction, tie it with the provided straps at last.

Note: This model cannot be hard wired.

INSTALLATION INSTRUCTIONS

ALWAYS unplug this fireplace heater before assembly or cleaning, or before relocating. Failure to do so could result in electric shock, fire, or personal injury.
KEEP drapery and other furnishings at least 3ft /0.9m from the front and sides of the electric fireplace.
AFTER installation, ensure that there is ≥0.004 ㎡ ventilation area between inside and outside of fireplace mantel..

1. Locating the Appliance
   Your new electric fireplace may be installed virtually anywhere in your home. However, when choosing a location, ensure that the general instructions for safety are followed.
   For best results, install out of direct sunlight, water or very damp air.
   Power supply service must be installed within proximity of electric fireplace prior to finishing avoiding reconstruction.
2. Locate an Outlet
   • Plug in (you may run the power cord out of the framed wall opening to an existing outlet or install an outlet on a nearby wall stud within the wall). The circuit should be 120v 15amp.
   • The power cord is 6ft long. If the cord is not long enough to reach the outlet, a grounded extension cord minimum AWG No. 14 wiring and rated to a minimum of 1875 watts may be used. Please note that it should not be longer than 7.87ft.
   • Make sure the outlet is in good condition and that the plug is not loose. NEVER exceed the maximum amperage for the circuit. DO NOT plug other appliances into the same circuit.
3. Recessed into a Wall

   • It is available to install the unit into a wall. The opening depth of 8.1” is suggested for better ventilation. Build the opening according to the suggested specifications shown below.
     Prepare the opening and outlet, place the unit into the framed opening gently, and no fixing brackets are needed.
     Note: If the existing opening is found to be a little bit narrow, the handles on both sides could be removed.

     

     SKU	Width	Height	Depth (min)	Depth (suggest)
     EF42D	21.9-23.9	20.1-21.3	7.8	8.1
     EF43D	25.2-27.2	23.2-24.4	7.8	8.1
     EF44D	29.1-31.1	23.2-24.4	7.8	8.1
     EF45D	32.3-34.3	25.6-26.6	7.8	8.1
     EF302A	32.3-34.3	21-22	7.8	8.1

4. Insert into a Cabinet or Wood Mantel
   • It is available to install the unit into a wood cabinet or mantel. Also, it would be better to keep the depth at 8.1”.

   • The clearance from the top of the unit to the bottom of a TV or something else sitting on the cabinet should be at least 8”.

     

   • When moving the insert into a mantel, DO NOT let the bottom of the insert touch the mantel to avoid scratches.

OPERATING INSTRUCTIONS

Read and understand this entire owner’s manual, including all safety information, before plugging in or using this product. Failure to do so could result in electric shock, fire, serious injury, or death.

WARNING! Do not operate the unit if it is damaged or has malfunctioned. If you suspect the unit is damaged, call a qualified service technician to inspect and replace any part of the electrical system if necessary.

Manual Control Panel

Note: When the heater is first turned on, a slight odor may be present. This is normal and should not occur again unless the heater is not used for a long period of time.

Remote Control of PuraFlame’s Electric Fireplace Insert EF302A

Note: The remote control can be used only when the main power switch is on. Aim the remote control at the remote receiver, which is on the left of the main power switch.

Temperature Limiting Control

This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe temperature, the heater will automatically turn OFF. To reset:

• Unplug the power cord from the outlet.
• Turn the Power Switch on the CONTROL PANEL to OFF. Wait at least 5 minutes.
• Inspect the fireplace to make sure no vents are blocked or clogged with dust or lint. If they are, use a vacuum to clean the vent areas.
• With the Power Switch in the OFF position, plug the power cord back into the outlet.
• If it switches off again, UNPLUG THE HEATER RIGHT AWAY! Have the outlets, wiring, and breaker box inspected by a professional. Make necessary repairs before using the heater.

CARE & MAINTENANCE

ALWAYS turn the heater OFF and unplug the power cord from the outlet before cleaning, performing maintenance, or moving this fireplace. Failure to do so could result in electric shock, fire, or personal injury.

Cleaning

• NEVER immerse in water or spray with water. Doing so could result in electric shock, fire, or personal injury.

Metal

• Buff using a soft cloth, slightly dampened with a citrus oil-based product.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim.

Glass

• Use a good quality glass cleaner and dry thoroughly with a paper towel or lint-free cloth.
• NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.

Plastic

• Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
• NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.

Vents

• Use a vacuum or duster to remove dust and dirt from the heater and vent areas.
• Clean the exterior of the fireplace with a slightly damp cloth or duster.

Maintenance

• Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!
• ALWAYS turn the heater OFF and unplug the power cord from the outlet before cleaning, performing maintenance, or moving this fireplace. Failure to do so could result in electric shock, fire, or personal injury.

Electrical and Moving Parts

• The fan motors are lubricated at the factory and will not require lubrication.
• Electrical components are integrated into the fireplace and are not serviceable by the consumer.

Storage

• Store the heater in a clean, dry place when not in use.

Replacement parts

• Use only replacement parts supplied by the manufacturer. Use of any other parts, or modifying the fireplace in any way, will void all warranties.
• No internal parts are replaceable or serviceable.

Description

The PuraFlame Electric Fireplace Insert EF302A is a high-quality, efficient heating solution for your home. Its realistic flame effects and adjustable brightness create a warm and inviting atmosphere, while its 1400W/5100BTU heater keeps your space cozy and comfortable. The insert’s overheat protection feature ensures safe usage, and the remote control allows for easy operation and adjustment. With its clean-face design, this insert will blend seamlessly into your home’s existing decor.

Setup Guide

Setting up the PuraFlame Electric Fireplace Insert EF302A is straightforward and easy. Simply place the insert into your existing fireplace, plug it into a standard outlet, and use the remote control to adjust the settings to your liking. It is recommended to read the user manual thoroughly before operating the insert for the first time to ensure proper usage and safety.

IMPORTANT SAFETY INFORMATION

WARNING

• Read all instructions before using this heater!
• This heater is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces. If provided, use handles when moving this heater. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9m) from the front of the heater, and keep them away from the sides and rear.
• Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
• DO NOT operate any heater with a damaged cord or plug or after the heater malfunctions, has been dropped, or damaged in any manner. Discard the heater, or return to an authorized service facility for examination and/or repair.
• DO NOT run the power cord under carpeting. DO NOT cover the power cord with throw rugs, runners, or similar coverings. DO NOT route the power cord under furniture or appliances. Arrange the power cord away from the traffic area and where it will not be tripped over.
• DO NOT insert or allow foreign objects to enter any ventilation or exhaust opening, as this may cause electric shock or fire, or damage the heater.
• To prevent a possible fire, DO NOT block air intakes or exhaust in any manner. Doing so could cause a fire. DO NOT use on soft surfaces, like a bed, where openings may become blocked.
• A heater has hot and arcing or sparking parts inside. DO NOT use it in areas where gasoline, paint, or flammable liquids are used or stored.
• Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
• ALWAYS plug heaters directly into a wall outlet/receptacle. NEVER use with an extension cord or relocatable power tap (outlet/power strip).
• Connect to properly grounded outlets ONLY.
• DO NOT place the heater near a bed because objects such as pillows or blankets can fall off the bed and be ignited by the heater.
• NEVER use this heater in bathrooms, laundry rooms, or any other location where the heater could fall into a bathtub or pool, become damp, or come in contact with water.
• AVOID FIRE! Regularly inspect all air vents to make sure they are free from dust, lint, or other blockages. Unplug the unit and clean with a vacuum ONLY. DO NOT rinse or get wet.
• WARNING: DO NOT depend on the power switch as the sole means of disconnecting power when servicing or moving the heater. ALWAYS unplug the power cord.
• WARNING: REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK---DO NOT use this heater with any solid state speed control devices.
• For residential use only! NOT for commercial use! Any commercial or public use of this heater voids all warranties and could cause injury.
• This product is not intended to be a primary heat source. It is for supplemental heat only.
• INDOOR use only! NEVER use this heater outdoors! Doing so may result in electric shock!
• Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!
• NEVER modify this heater. Doing so could result in personal injury or property damage. Modification of this fireplace completely voids all warranties.
• ALWAYS turn this heater off before unplugging it from the outlet.
• ALWAYS disconnect this unit from the power supply before performing any assembly or cleaning, or before relocating the electric fireplace.
• NEVER leave this heater unattended. ALWAYS unplug this heater when not in use. ALWAYS store this heater in a dry location. NEVER use the fireplace if it has become wet.
• ONLY use this heater on a 120V AC 15-Amp circuit. NEVER overload the circuit. If this heater trips the circuit breaker, unplug all other appliances on the same circuit before the next use. Avoid plugging other appliances into the same circuit as this heater.
• NEVER plug this heater into an outlet that is old, cracked, or has any loose wires or connections. Plugging this heater into a faulty outlet could result in electric arcing within the outlet that could cause the outlet to overheat or catch fire.
• ALWAYS check your heater cord and plug connections with each use!
  1. MAKE SURE the plug fits tight in the outlet! Faulty wall outlet connections or loose plugs can cause the outlet to overheat.
  2. Heaters draw more current than small appliances. Overheating may occur even if it has not occurred with the use of other appliances.
  3. During use check frequently to see if the plug outlet or faceplate is HOT!
  4. If the outlet or faceplate is HOT, discontinue use immediately and have a qualified electrician inspect and/or replace the faulty outlets.

This heater has a polarized plug (one blade is wider than the other). As a safety feature to reduce the risk of electrical shock, this plug is intended to fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT attempt to defeat this safety feature.

SAVE THESE INSTRUCTIONS!

TROUBLESHOOTING GUIDE

1. The remote does not work and the new unit we just got cannot be turned on.
   1. Make sure the main power switch on the top right behind the fence is on.
   2. There would be a long beep when the main power switch is turned on.
   3. If there is no beep, the connectors on the PCB board might be loose. Please contact the service team for checking instructions.
   4. If there is a beep and the control panel can be used but the remote is not working, either close or far, please contact the service team for help.
2. My old unit no longer works, it cannot power on.
   1. Check the power cord to see if it is well.
   2. If the power cord is fine, check the wires behind the rocker switch to see if they are burned.
   3. If the wires are well too, the PCB board might be broken and need to be replaced. Please contact the service team for a replacement and instructions.
3. The heater does not work, it turns on for several seconds then shuts off itself.
   • New product:
     1. Turn the thermostat to 9 to see if the heater will work continuously.
     2. If not, unplug the unit for a whole night.
     3. If still not, contact the service team for checking instructions, the fan assembly should be checked.
   • Product has been used for some time:
     1. Open the top panel to check if the fan can move smoothly or the heater motor is well connected.
     2. If yes, pull off the CN3 connector plugged on the PCB board. If the heater works, the button panel should be replaced.
     3. If the heater still does not work after unplugging the CN3 connector, please contact the service team for a further solution.
4. There is no air coming out when turning the heater on.
   • New product:
     1. Confirm if the air outlet feels warm or if there is something getting red inside when the heater is turned on. If yes, the fan is stuck or the heat motor is not in the right position.
     2. If not, check the heater connectors on the PCB board. Unplug and replug all connectors to see if the heater will work.
   • Product has been used for some time:
     1. Confirm if the air outlet feels warm or if there is something getting red inside when the heater is turned on. If yes, the fan is stuck or the heat motor is not in the right position.
     2. If not, please contact the service team for help.
5. The heater does not come back even when the room is already cold.
   • Turn the thermostat to 9 to see if the heater will work continuously. If yes, the sensor is malfunctioning. If not, please contact the service team for help.
6. The flame does not show up or flickers, or there is a noise when turned on.
   • Please contact the service team for checking instructions of the flame LED board connector, flame motor, and spindle.
7. There is a black tie inside the unit or there is a small spot on the glass.
   • Please contact the service team for instructions on removing the glass.
8. The front trim is out of shape, the remote is missing, or the log is broken.
   • Please contact the service team for a replacement and instructions.

SCHEMATIC DIAGRAM

PuraFlame’s Electric Fireplace Insert EF302A WARRANTY

This warranty applies to the original purchaser that this product is free from defects in material and workmanship as of the date of purchase and that it will, under normal use and proper care, remain so for one year from the date of purchase. Missing or initially defective parts will be replaced free of charge during the period of this limited warranty. If parts are unavailable, comparable replacement or refund will be given. The original dated sales receipt is required for all warranty claims. This warranty does not cover damage which has occurred during transport from the point of purchase to the consumer’s home. This warranty does not cover glass, light bulbs, batteries, transportation, labor, or other issues not associated with the manufacture of the product.

Pros & Cons

Pros

• Realistic flame effects
• Efficient heating
• Easy setup and operation
• Overheat protection
• Affordable price

Cons

• May not fit all fireplaces
• May produce a slight buzzing noise
• Remote control battery not included
• No built-in timer