Introduction

The HP Sprocket Printer 5XH49A is a compact and portable photo printer designed for on-the-go printing from your smartphone. Utilizing ZINK™ technology, it produces 2x3-inch prints without the need for ink cartridges. With seamless Bluetooth connectivity and a user-friendly app, capturing and printing memories has never been easier. Priced at $99.99, it combines convenience and creativity for photography enthusiasts.

Parts and Controls

Supplied Items

• HP Sprocket Select printer
• Setup Instructions
• HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper (10 sheets included)
• USB Charging Cable
• Regulatory Information

Product Overview

1. Power Button
2. Micro-USB Charging Port
3. Status LED Indicator Light
4. Charge LED Indicator Light
5. Paper Cover
6. Paper Output Slot

Specifications

How to Reset your HP Sprocket Select

There are two ways you might need to reset your Sprocket printer:

Hardware Reset

If the printer isn't responding or won't connect to your mobile device, try performing a hardware reset. Remove the Paper Cover and press and hold the small round button near the Paper Tray until the printer turns off. The printer will automatically restart.
When you complete a hardware reset, your personalized settings will be saved (Custom Name, Personal Color, etc.). 

Factory Reset

Perform a factory reset to return to the default settings if you want to gift your Sprocket to someone else.  A factory reset might also be used if Privacy is turned on for your mobile device and the device is lost. Completing a factory reset would allow a new phone to connect. Before completing a factory reset, update your printer firmware.
You can initiate a factory reset by using the steps below. A factory reset can only be completed when the USB charging cable is NOT connected to the printer. 

1. Hold the power button for about 7 seconds. After 3 seconds, the Status LED light will turn off to indicate the printer is shutting down; continue to hold the Power button until the LED lights start to flash.
2. Release the power button. The LEDs will continue blinking for about 6 seconds.
3. While the LEDs are blinking, press and release the power button. The device will remain off until you power on again.
4. Power on; the printer will be reset to factory settings. After a factory reset, all settings are reset to factory defaults (Custom Name, LED color, Sleep Time, Auto-Off, etc.).

If you decide you do NOT want to reset the printer to factory defaults, you can abandon the reset. While the LEDs are blinking, do not press the Power button as directed in step three above. This will cancel the factory reset.
Note: If you want to pair again with your device after a Factory Reset, make sure to also "forget" your device in your operating system's Paired Devices list. Then, re-pair in the Sprocket app. 

Caring for your HP Sprocket Select

• Remove fingerprints, dust, and dirt from the printer using a dry microfiber cloth. 
• Keep the Paper Cover closed to prevent dust and debris from entering the paper path.
• Update the printer firmware. Make sure your mobile device is connected to the Internet and then open the Sprocket app. Turn on the printer and connect it to the Sprocket app. If there is a firmware update available, a firmware update screen displays.
• Follow the on-screen prompts to complete the update. Your printer must be charged to 25% or higher before a firmware update.
• Keep your Sprocket app updated. If you don’t have your mobile app set to automatically update, go to the appropriate app store and make sure the latest version is installed. 

Detailed Specifications

The HP Sprocket Printer 5XH49A has the following key features:

• Printing technology: Zink Zero Ink
• Print size: 2 x 3 inches
• Connectivity: Bluetooth 5.0
• Battery life: Up to 70 prints
• App compatibility: HP Sprocket App (available for iOS and Android)
• Weight: 0.38 kg
• Dimensions: 4.53 x 3.15 x 0.91 inches
• Included in the box: HP Sprocket Printer, HP Zink Sticker Paper (10 sheets), micro USB cable, quick start guide

Description

The HP Sprocket Printer 5XH49A is a compact, portable printer that allows you to print 2x3 inch photos directly from your smartphone or tablet. With the HP Sprocket App, you can easily customize your photos with filters, text, and emojis before printing. The printer uses Zink Zero Ink technology, so there's no need for ink cartridges or toner. The HP Sprocket Printer 5XH49A is lightweight and has a long-lasting battery, making it perfect for on-the-go photo printing. The printer also includes a micro USB cable for charging and a quick start guide to help you get started.

Getting Started

Installing Mobile App

To use your HP Sprocket Select with your mobile device, you must download the companion Sprocket app from the App Store® or on Google Play™ (or your local app store). To download the Sprocket app, visit hpsprocket.com/start. There, you will be directed to the appropriate app store for your device. 

• Supported by Android devices using OS v5.0 and above / iOS 10.0.2 and above.
• Made for iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro 12.9-inch (1st, 2nd and 3rd generation), iPad Pro 11-inch, iPad (4th, 5th, and 6th generation), iPad Pro 10.5-inch, iPad Pro 9.7-inch, iPad Air 2, iPad Air, iPad mini (2, 3, and 4), iPod touch (6th generation).
• You must install the companion Sprocket app to operate the HP Sprocket with your mobile device.
• If you previously installed the Sprocket app, you can access setup instructions for HP Sprocket Select in the Help & How To menu.

Loading Paper

1. Take off the Paper Cover by lifting up. This will release the lid and allow you to lift off the Paper Cover to load paper. The lid is attached with magnets.  
2. Unwrap a pack of HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper (10 sheets). Make sure the included orange Print Quality Card is on the bottom of the stack with the barcodes and HP logo facing down. Stack the photo paper on top of the card with the HP logos facing down. The shiny side of the paper should be facing up in the tray.  
3. Place both the paper and Print Quality Card into the Paper Tray. 
4. Replace the Paper Cover to finish loading paper. You will feel the magnets latch the lid into place.  

Note: Make sure to slide the photo paper underneath the small tabs at the front end of the Paper Tray. 

Print Quality Card Use

Load the Print Quality Card with each new pack of paper. Each foil-pack has an included colored card; the card is specially-made to prepare your printer for the paper in that pack. The Print Quality Card cleans and calibrates the printer for the pack of paper that it came in. The card will pass through the HP Sprocket Select printer automatically after loading paper. 
If you notice print quality issues, load the colored card again. Discard the colored card after you have printed all ten sheets in the foil-pack. You will get a new Print Quality Card for the next pack of paper you load.  

What size paper do I need to buy for my HP Sprocket?

Only use HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper with HP Sprocket Select. You can purchase additional paper in the Sprocket app by tapping 
“Buy Paper” in the Main Menu or from https://hpsprocket.com/start 
Make sure to use genuine HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper. You can purchase genuine HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper from the app or from other retailers.

Caution

• Do not insert more than 1 pack of HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper (10 sheets plus the Print Quality Card) into the device at a time to avoid paper jams or print errors.
• Only use HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper with the device to avoid paper jams and malfunctions. You can purchase additional paper within the Sprocket app by tapping “Buy Paper” in the Main Menu.
• In the case of a paper jam, do not pull on the paper. Instead, turn the device off and on again to automatically eject the paper.
• Do not pull the paper out of the device during printing.
• If spills or moisture collect on a photo, wipe it away as soon as possible to prevent color damage.
• Keep photo paper clean and free of bends or damage for best print quality.
• To charge, insert the Micro-USB Charging Cable into the HP Sprocket Select.

Charging battery & Power off 

1. To charge, insert the Micro-USB Charging Cable into the HP Sprocket Select.
2. Connect the Micro-USB Cable to a power source.
3. When connected, the Charge LED Indicator Light will turn on to indicate charging. See "LED Indicator Lights: Charge and Status" for more information.
4. To charge fully, allow the device to charge until the Charge LED Indicator Light turns green.
5. Turn on the device by pressing the Power Button until the Status LED Indicator Light illuminates and turns solid white (default) or personalized color. The printer can also be turned on by connecting the USB cable to a power supply.
6. Turn off the device by pressing the Power Button until the Status LED Indicator Light goes dark.
   • Continued use during charging will slow down the charging speed.
   • Connect the Micro-USB Cable to a power source capable of supplying 5 V DC/1 A.

   • Use only with Listed ITE (Information Technology Equipment)

     

Setup Guide

To set up the HP Sprocket Printer 5XH49A, follow these steps:

1. Charge the printer using the included micro USB cable.
2. Download and open the HP Sprocket App on your smartphone or tablet.
3. Turn on the printer and press the Bluetooth button to make it discoverable.
4. In the HP Sprocket App, tap "Add Printer" and select the HP Sprocket Printer 5XH49A from the list of available devices.
5. Follow the prompts in the app to complete the setup process.

Pairing a Mobile Device and the HP Sprocket Select

Pair quickly and easily with your HP Sprocket Select using the in-app setup instructions. On first launch of the Sprocket app, select “my sprocket”. The in-app instructions will help you easily pair with your mobile device within the app.. You can also access the setup instructions anytime from the Help & How To menu. 
For Android and iPhone

1. Press and hold the Power Button to turn on the printer. The Status LED Indicator Light will light up when fully powered on.
2. Open the Sprocket app. Expand the Main menu and tap sprocket.
3. Tap Manage Printers. This opens a dropdown list of printers you have previously connected to. Select your printer, or tap Add new printer.
4. If you are adding a new printer, select the printer you want to connect to from the list. Follow the on-screen messages.

To add a new printer:

1. Press and hold the Power Button to turn on the printer. The Status LED Indicator Light will light up once fully powered on.
2. Open the Sprocket app. Expand the Main menu and tap sprocket.
3. Tap Manage Printers. This will open a dropdown list of printers you have previously connected to. Select your printer, or tap Add new printer.
4. If you are adding a new printer, select the printer you want to connect to from the list. Follow the on-screen messages.

Safety Information

For regulatory and safety notices, refer to the included sheet in your product packaging and the following statements. 

Battery Safety

• Do not disassemble the product or battery or short the battery terminals.
• Avoid contact with a leaking or damaged battery.
• Adult supervision is recommended when the product is being used by young children.
• Do not disassemble, strike, press, or put in a fire. 
  Do not use the printer if the product battery is swelling and causing product expansion. 
• Keep the device clear of high temperatures and moisture.

Lighting and Troubleshooting

Status LED Indicator Light
The color of the Status LED Indicator Light can be personalized in the Sprocket app. The default color is Light blue, indicated in this table.  

Charge LED Indicator Light Charge LED: USB cable not connected

If the USB cable is not connected and your printer battery is critically low (1-3% charged), the Status LED light will turn off and the printer will become unresponsive. You will not be able to print when the battery is critically low. The Charge LED will continue to blink red. Charge the printer as soon as possible. 
Charge LED: USB cable connected

Troubleshooting
The Sprocket app will alert you to various error conditions through in-app messaging. Follow the app instructions to resolve issues. 
For additional help on specific issues with your HP Sprocket Select printer, see the Troubleshooting documents and FAQs on the HP Support site https://www.hpsprocket.com  

Pros & Con

Pros

• Compact and portable design
• Easy to use with the HP Sprocket App
• No ink or toner required
• Long-lasting battery
• Customizable photo prints with filters, text, and emojis

Cons

• Print size is small (2 x 3 inches)
• Can be expensive to use, as you have to buy HP Zink Sticker Paper
• Print quality may not be as high as traditional photo printers

Customer Reviews

Customers love the HP Sprocket Printer 5XH49A for its compact size, easy setup, and customizable photo prints. However, some have complained about the high cost of using the printer, as you have to buy HP Zink Sticker Paper. Overall, the HP Sprocket Printer 5XH49A is a great choice for on-the-go photo printing and makes a great gift for photo enthusiasts.