Introduction

The X16 system is a full-featured, next-generation, multi-line business telephone system ideal for both home and small office environments. It comes equipped to interface with 4 Central Office (CO) Lines, equipped to receive Caller ID, and sixteen (16) proprietary digital telephone endpoints. The system can be expanded to accommodate an additional two (2) CO Lines, allowing a maximum configuration of six central office telephone lines. Or the system may be configured with 4 CO Lines and 2 Voice over IP (VoIP) Session Initiation Protocol (SIP) Media Gateways and sixteen proprietary digital telephone endpoints. In addition, the system comes standard with Auto Attendant and all digital telephone endpoints have a personal digitally integrated voice mailbox.

Detailed Specifications

The xblue Networks X16 Office Phone System boasts the following key features:

• 16 programmable keys
• 5-inch color display
• Built-in Bluetooth and Wi-Fi
• 100-hour backup battery
• Integrated with CRM and other business applications
• Support for up to 16 extensions
• PoE (Power over Ethernet) support
• Gigabit Ethernet ports
• HD audio
• Advanced security features, including SRTP and TLS

Features

• Auto Attendant
• Intercom Paging
• Answering Machine Emulation
• Meet me Answer (Paging)
• Audible and Visual Ringing
• Memo Recording
• Backlit LCD Display
• Message Waiting (Telco-FSK)
• Call Timer
• Multilingual Display per Extension
• Call Transfer
• Music on Hold Internal/External
• Caller ID and Call Waiting Caller ID
• Mute with LED indication
• CO Line Busy/Idle Status (LED)
• Navigation Keys
• CO Line Ringing (programmable)
• New/All Message Play
• Conference (3-way)
• Voice Mail
• Conversation Recording
• Phone Book Dialing
• Daylight Savings (Automatic with Caller ID)
• Programmable Buttons (12)
• Direct Mailbox Transfer
• Programmable Pause (Speed Bins)
• Direct Station Select – Busy Lamp Field
• Redial
• Display Number Dial
• Remote Message Pickup
• Distinctive Ringing
• Ringer Volume Control
• Do Not Disturb
• Set Time and Date
• Flash Timer
• Speakerphone with LED
• Handset/Headset Volume Control
• Speed Dial Buttons
• Headset Activation
• Time in Display
• Hold
• Tone/Pulse
• Intercom Calling
• Voice over IP (VoIP) - future

Telephone Callouts

Backlit LCD Display

Button Layout

X16 Office Phone System Navigation keys

Scroll left or right, up and down to update the LCD Display.

System Configuration

The system uses advanced digital interface technology. One cable pair supports up to four digital telephone endpoints. Each digital telephone endpoint has its own extension number and can be called from any other extension in the system.

Xblue Networks X16 Office Phone System Description

Businesses can benefit from a robust and flexible communication solution with the xblue Networks X16 Office Phone System. The X16 makes it easy to access important features and operations with its 5-inch color display and 16 configurable keys. The 100-hour backup battery guarantees ongoing communication during power outages, and the built-in Bluetooth and Wi-Fi features make it easy to integrate with mobile devices. Businesses of all sizes will find the X16's advanced security features and support for up to sixteen extensions to be an ideal fit.

Installation

The X16 comes standard with four RJ11 extension ports. Each port supports up to 4 proprietary digital telephone endpoints, for a total of sixteen (16) endpoints. Each port on the system will support up to 600 feet of cable. In a star topology, 600 feet is calculated by adding each Digital Telephone endpoint's cable run. Cable A + Cable B + Cable C + Cable D <= 600 feet. In a serial cable topology, 600 feet is calculated by adding the distance of the initial run plus the distance between each telephone. Cable A to telephone 1 + (distance between telephone 1 & telephone 2) + (distance between telephone 2 & telephone 3) + (distance between telephone 3 & telephone 4) <= 600 feet.

1. Location
   The system should be located close to the telephone company interface (RJ21X), and have a dedicated outlet with an isolated ground. The system can be mounted on the wall or placed on a table. Once the location of the system is determined, use the supplied wall mounting template to level and secure the system with the provided screws, or place it on a table. 

   

   Line up the back of the system with the four screws, and slide it into place.

   

2. CO Line Connections
   Using the matrix below, connect the CO Lines to the system using one RJ14 connector per CO Line. The port labeled Line 1 is a direct access auxiliary port for line 1 allowing an analog device direct access.

   

   Line Port Number	Connection
   AUX CO Line1	CO Line 1 1 / 2
   CO Line 2	CO Line 2 2
   CO Line 3	CO Line 3 / 4
   CO Line 4	CO Line 4
   CO Line 5	CO Line 5
   CO Line 6	CO Line 6

3. Telephone Endpoint Connection

   

   Connect telephone endpoints to the system using one RJ11 port for up to 4 different endpoints, with a maximum of 600 feet per port. Once connected, each telephone endpoint will register with the voice server when it is powered up. At default, the extensions begin with number 301. The remaining extension numbers must be entered. 
   Correct Installation Process

   

   It is important to connect a telephone to every jack that is connected to the system. Extensions connected to a cable with “Bridge Taps” may experience distortion. If locating a bridge tap is not practical, a quick resolution is to use a different cable pair such as the Yellow/Black or White/Orange.
   Incorrect Installation Process DO NOT leave any ports open

   

   X16 Cable Pair

   

   Leaving any ports punched down but not connected to a telephone may result in erratic operation. When mounting a Digital Telephone Endpoint, be sure to use the inner posts on an adjustable wall mount plate. 

   

   Punch Down

   

   In this example, system ports 10 through 16 do not have telephones connected to them but they are still “punched down” on the system. There is a potential that extensions, especially extension 309 in this example, may experience distortion.

4. Power up and Initialization
   Connect the power to power on the system. To initialize the system, once the blue LED begins flashing at 1 impulse per second (IPS), switch the “init switch” back and forth three times and the LED will begin flashing at a rapid rate for 5 seconds and then return to 1 IPS. For proper operation, be sure to reset, by unplugging, the system after all extensions are connected.

   

5. Extension Numbering of X16 Office Phone System
   One extension will automatically be numbered 301; all other extension numbers will have to be entered at the time of installation. Valid numbers are 302 to 399. The system becomes fully functional after all extensions are registered. Extensions may be moved from one port to another simply by unplugging the unit and plugging it into another active port. If the extension is unplugged for longer than 120 seconds (2 minutes), the port may initialize and revert back to factory default – This includes all personal voice mail settings. Any port that is active must have either a telephone or an Endpoint Device connected to it, or distortion may be heard.

Note: An “Endpoint Device” may be needed when relocating an extension.

Expansion Module

The X16 system comes with four CO Lines and is expandable to six CO Lines. The two-line expansion module can be either a CO Line module or a two-channel VoIP Gateway Module. The expansion module mounts inside the communication server and connects to the main board via ribbon cable. When the system is powered on, the expansion module will be recognized in software and fully operational. Use the following steps to install the expansion module.

1. Installing the Expansion Module

   • Place the voice server face down on a stable surface such as a table, showing the four rubber feet.

     

   • Remove the four rubber feet, placing them in a safe place, such as the back of the voice server, exposing 4 screws. Unscrew the four screws and remove the cover.

     

2. Insert the Expansion Module

   

   • Remove the plastic tab found on the front of the Voice server. Insert the RJ14 (RJ48 for VoIP) connections through the front of the voice server and secure the card with the provided screws. Connect the ribbon cable from the expansion module to the main board and replace the cover. Place the provided black plastic encasement window around the newly installed card.

Endpoint Device

Every live telephone jack connected to the system will receive a data signal. If the system finds an open jack (bridge tap), the data signal may be lost, causing the remaining digital telephone endpoints to receive erroneous data, which may lead to improper operation. Therefore, for proper operation, each live telephone jack connected to the system must have either a digital telephone endpoint or an endpoint device.

Symptoms of an open jack include – but are not limited to – voice distortion, static, slow speakerphone reaction when the button is pressed, problems accessing CO Lines, etc.

X16 Office Phone System Programming

The system has two areas of programming; Phone (extension) and System. The system programming parameters affect the whole system, whereas the Phone programming parameters will only affect the extension that is doing the programming.

1. From an Idle telephone press the program button. 

   

2. The navigation keys are used to select the area of programming to be modified, Phone or System Setup. 

   

Extension parameters such as voicemail will remain for up to 120 seconds when an extension is unplugged or being relocated. To relocate an extension simply unplug it and plug it into another extension port.

Note: Extension will appear busy to all other extensions when they are in Programming or reviewing caller ID.

Navigation Keys

Navigating through programming

Phone Setup Parameters

Note: Extension will appear busy to all other extensions when they are in Programming or reviewing caller ID.

Phone Setup

• Phone Setup
  The parameters are used by the end user to customize their telephones.
• Language 
  Each telephone user can select between three different languages; English, Spanish, and French.
• Feature Key
  Each extension has 12 programmable buttons which can be customized by each user.
• Extension Number 
  Valid numbers are 301 through 399. Changing this number may result in a loss of extension configuration settings. Changing this parameter will result in the loss of some extension settings, such as voicemail notification.
• Auto Mute 
  This feature is used to allow extensions to call you, and make an announcement; your microphone is automatically muted so callers cannot hear the conversation. This is also called Page Mode.
• Preference Call 
  The user can select from accessing a CO Line or Intercom when going off hook.
• Line Selection 
  Each digital telephone endpoint user can set their telephone to directly access a CO Line or group of lines.

• Record all Calls 
  This parameter, when enabled, will record all network calls answered by this extension.

  

• When a call is placed on hold this timer starts. Each time this timer expires, a beep is heard to remind the extension user that a call is on hold.

  

• Extension users can program CO Lines to ring (on), or not ring (off), by pressing the up or down navigation key. Each CO Line can be programmed individually.

  

• Ringer Type 
  Each extension user can select from 6 different ring tones for each of the 6 CO Lines. Press the navigation key up or down to scroll through the different tones.

  

• Call Forward 
  Each extension can select where calls will be forwarded to when they are busy or when a call goes unanswered.
  • Waiting Time 
    The call waiting time is the amount of time a call will ring before it is sent to the programmed destination. Waiting Time uses the up or down navigation key to select from 10 to 25 seconds.

  • Forward Destination
    Extension users may select from three destinations; Off, Voice Mail, External Call, and Trunk2Trunk.

    

    • Off: Calls will not forward
    • Voice Mail: Calls will be forwarded to the users’ personal mailbox. The center navigation button will be lit solid.
    • External: The system will transfer an incoming caller, using a second CO Line, to an external destination.
      Note: External Call forward uses two CO Lines, and you may experience a volume loss when analog lines are connected using this feature. Also, toll charges may apply. If all CO Lines are busy, the call will not forward.
    • TRK2TRK
      Allows calls to be transferred to an external destination using the telephone networks facilities. This may require special features from the network provider.

• Phone Number
  Enter the telephone number to be dialed when the External or TRK2TRK forward timer expires. This can be any external telephone number such as a cellular or home telephone number.

  

• Each extension can set up their own voice mail parameters.

  

• Remote Code
  The remote code is the code that an extension user will dial to access voice mail from a remote location.

• Personal OGM
  This greeting is heard by a caller once they are forwarded to someone’s voice mailbox. Press the Select button to Play and Stop the existing message, press the up button to re-record the Outgoing Message.

  

• User Name
  Each extension can be programmed to display up to 12 characters of the extension user’s name. Once in the name entry field, the dial pad becomes the character input keyboard. Each depression of the number will change the character in the following way

  

• Reset Phone
  The reset function will bring the digital endpoint back to default. Press the up navigation key to select “Yes?” to default and “No?” to not default the telephone.

Programming Feature Buttons

Each digital telephone endpoint has twelve (12) programmable feature buttons, which can be customized by each extension user. There are three programmable feature button categories.

1. Press the program button
2. Select phone setup
3. Press the select (center) navigation key
4. Press the down navigation key and select “Feature Key”
5. Press the center navigation button to begin

6. Press the up or down navigation key to select the feature button to be programmed or press the feature key to be programmed.

   

   • The display will show the selected FTR button. The display below shows FTR#01, FTR button 1, was pressed

     

7. Press the Program button to exit programming and not modify the current button programming or press the center button to change the current setting.

   

8. Using the up or down navigation key, select between DSS/BLF, Speed Key, or Feature.
9. Press the select button to display the current programmed function.
10. Enter the appropriate extension, speed dial number or use the up or down navigation keys and select the desired feature.
11. Press the select button to confirm the selection.

Voice Mail Operation

The System comes equipped with a 4-channel auto attendant and voice mail system, which can answer up to 4 different calls simultaneously.

Auto Attendant

The system can be programmed to answer in “Auto Attendant” mode. When Auto Attendant is set to “On-AA Ring Only” the attendant telephone will ring until the “Waiting Time” expires. When Auto Attendant is set to “Off-AllEXT Ring” all telephones programmed to ring will ring until the “Waiting Timer” expires. Once the Auto Attendant answers, the caller may dial the desired extension number.

Personal Mailbox

Each extension is automatically assigned a personal mailbox, which is used to play a personal greeting and record a message. In addition, all extensions are automatically forwarded to their mailbox. Once forwarded to voice mail the center navigation key will be lit solid, indicating that the telephone has been forwarded to voice mail. Be sure to record the OGM so that callers will receive your personal message. Once forwarded, all calls that are transferred to that extension will be forwarded to the user’s personal mailbox and will hear their OGM (Outgoing Message).

Memo Recording

Each extension can press their record button to record a memo or a conversation that is taking place in the office.

1. Press the record button
2. Press the center navigation button to begin and end recording.
3. The memo will be stored as a new message.

One Touch Record

While speaking to an outside party, the user may press their record button and record the current conversation. The message will be saved as a new voice mail message in the user’s personal mailbox.

Answering Machine Emulation (AME)

This feature “Mimics” the call screening feature of an answering machine. Five seconds after a call is answered by an extension user’s voice mailbox, that user can monitor/screen the caller as they leave a message. The extension user will receive a warning tone, which indicates that a caller has been answered by their voice mailbox. The user has the option to monitor the call or ignore the alert and allow the caller to leave a message. Once the user has selected to monitor the caller, they have the option to leave the caller undisturbed (leaving a message) or to retrieve the caller from the voice mailbox and be connected to the caller for a live conversation.

Troubleshooting

Pros & Cons

Pros

• Advanced features, including call forwarding, voicemail to email, and auto-attendant
• User-friendly design
• Built-in Bluetooth and Wi-Fi
• Advanced security features
• Affordable price

Cons

• May be too complex for some users
• Limited to 16 extensions
• No touch screen display
• No video conferencing capabilities

Customer Reviews

Customers have praised the Xblue Networks X16 Office Phone System for its advanced features and user-friendly design. However, some have noted that the system may be too complex for some users and that the lack of touch screen display and video conferencing capabilities is a drawback.