Arris SurfBoard Cable Modem SBG6950AC2 Manual

Content

Introduction of Arris SurfBoard Cable Modem SBG6950AC2

The Arris SurfBoard Cable Modem SBG6950AC2 is a high-performance modem designed to deliver fast and reliable internet connectivity for your home or office. This device is compatible with major cable internet providers, including Cox, Spectrum, and Xfinity. With its sleek and compact design, the SBG6950AC2 can easily fit into any space, providing a clutter-free setup. It was launched in 2017 and is available for an estimated price of $120 to $150.

Detailed Specifications

The Arris SurfBoard Cable Modem SBG6950AC2 comes with the following key features

DOCSIS 3.0 cable modem with 16x4 bonded channels
Dual-band concurrent Wi-Fi router with 802.11ac technology and 2.4GHz and 5GHz bands
2 Gigabit Ethernet ports
Download speeds up to 686 Mbps and upload speeds up to 131 Mbps
ARM Cortex-A9 processor with 1.2 GHz clock speed
2 USB 2.0 ports
Supports IPv4 and IPv6 internet protocols
Maximum power consumption of 15.75 watts

What’s in the Box

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Status Indicators

Front Panel LEDs

This SURFboard device is a combination DOCSIS 3.0 cable modem and a four-port Ethernet router with Wi-Fi. It uses DOCSIS 3.0 technology to provide ultra high-speed Internet access on your Wi-Fi home or small business network.
Using the connection capabilities of the Wi-Fi cable modem, you can connect your computer and other network-enabled devices via the four Ethernet ports or the 2.4 GHz and 5 GHz Wi-Fi connections. The Wi-Fi cable modem connects to the existing coaxial cable connection in your home.
Note: For Internet connections, you need a cable service connection with a cable Internet Service Provider. The SBG6950AC2, SBG7400AC2, and SBG7600AC2 will not work with DSL or satellite Internet service.

Description of SurfBoard Cable Modem

The Arris SurfBoard Cable Modem SBG6950AC2 is a versatile and powerful device that combines a cable modem and a Wi-Fi router into one compact unit. It is capable of delivering fast and reliable internet connectivity for multiple devices simultaneously, making it an ideal choice for homes and small businesses. The device features DOCSIS 3.0 technology with 16x4 bonded channels, providing faster download and upload speeds than its predecessors. The dual-band concurrent Wi-Fi router supports both 2.4GHz and 5GHz bands, ensuring seamless connectivity for all your devices. The SBG6950AC2 also comes with 2 Gigabit Ethernet ports, allowing you to connect wired devices such as computers, gaming consoles, and smart TVs for faster data transfer speeds.

Setup of Arris SBG6950AC2

Setting up the SurfBoard Cable Modem is straightforward and easy. Here are the steps to follow

Connect the modem to your cable internet source using the coaxial cable provided.
Connect the modem to a power source using the power adapter provided.
Connect your computer or laptop to one of the Ethernet ports on the modem using an Ethernet cable.
Turn on the modem and wait for it to initialize.
Open a web browser and navigate to the modem's login page by typing "192.168.0.1" in the address bar.
Enter the default username and password (both are "admin") to access the modem's settings.
Follow the on-screen instructions to configure the modem's settings according to your internet service provider's requirements.
Connect your Wi-Fi-enabled devices to the modem using the Wi-Fi network name (SSID) and password displayed on the modem's label.

Let’s Get Started

Connect the coaxial cable (not included) from the cable wall outlet or RF splitter to the Cable connector on the rear of your Wi-Fi cable modem.

Connect the Ethernet cable to any Ethernet port on the rear of your Wi-Fi cable modem and the Ethernet port on your PC or laptop.

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Connect the power adapter to the Power port on the rear of your Wi-Fi cable modem, then plug it into an electrical wall outlet that is not controlled by a wall switch.

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Your Wi-Fi cable modem will automatically power ON when the power adapter is connected.
Check the front panel LEDs on your Wi-Fi cable modem. After a brief pause, the first three LEDs should light up SOLID blue.

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The 2.4 GHz and 5 GHz Wireless LEDs will light up SOLID when Wi-Fi connectivity is available and ready.
Make sure you have the Wi-Fi cable modem model name (SBG6950AC2, SBG7400AC2, or SBG7600AC2), HFC MAC ID, and Serial Number (S/N) listed on the modem label located on the bottom of your Wi-Fi cable modem or attached in the Wi-Fi Cable Modem Label section at the end of this document.
Verify Wi-Fi cable modem connectivity by accessing the Internet on your connected PC or laptop.

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Visit any public webpage such as https://www.surfboard.com/ . If the website fails to open, please contact your service provider to set up your Internet service or activate your Wi-Fi cable modem.

Set Up Your Wi-Fi Network Connection

Choose one of the following options

Download ARRIS SURFboard Manager
Connect using your mobile device

Download the ARRIS SURFboard Manager Mobile App

Download the iOS or Android version of the ARRIS SURFboard Manager Mobile App for your iOS or Android mobile device to set up your Wi-Fi home or small business network connection.
Use the ARRIS SURFboard Manager mobile app (see page 17) or the Web Manager for your SBG6950AC2, SBG7400AC2, or SBG7600AC2 (see page 26) to set the same network name and password, if you are replacing the router or Wi-Fi cable modem in an existing Wi-Fi network. This will ensure that your Wi-Fi devices will automatically connect to your new SBG6950AC2, SBG7400AC2, or SBG7600AC2 Wi-Fi network.
Download the ARRIS SURFboard Manager mobile app from the Apple App Store or Google Play Store.
Open the ARRIS SURFboard Manager mobile app and follow the prompts to configure your SBG6950AC2, SBG7400AC2, or SBG7600AC2.

Connect using your mobile device
Some of the selections used in this procedure may vary slightly depending on your mobile device and operating system. Please make sure to select the most applicable selections on your mobile device.

Access the Settings screen on your mobile device and then select: Wi-Fi, Wireless, or Connections.
Check that Wi-Fi or Wireless is set to ON. For iOS devices, you may have to enter a password and then select JOIN.
Select the SBG6950AC2, SBG7400AC2, or SBG7600AC2 Wi-Fi network from the list of available Wi-Fi networks.
Enter your Wi-Fi network password in the Password field and select Join or Connect. This is the password that you set up during the Wi-Fi cable modem activation.

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Download McAfee Secure Home Internet

Get protection in just a few steps

PLUS
Get McAfee LiveSafe for 90 days free to keep devices protected even on other networks.
Download the McAfee Secure Home Internet mobile app from the Apple App Store or Google Play Store.

Web Manager

Manage your SBG6950AC2, SBG7400AC2, or SBG7600AC2 using the Wi-Fi cable modem Web Manager.
Open a web browser (e.g., Internet Explorer, Google Chrome, etc.) on your connected computer or laptop and then type 192.168.0.1 in the address bar.
The default login is case-sensitive
- User Name: admin
- Password: password
Change the default Web Manager password located under Basic Setup, Login Settings and then click Apply to update your password.

Troubleshooting

Here are some common problems and solutions for the SurfBoard Cable Modem SBG6950AC2:

Problem: The modem is not connecting to the internet.
Solution: Check that the modem is properly connected to the cable internet source and power source. Restart the modem and try again. If the problem persists, contact your internet service provider.
Problem: The Wi-Fi network is not visible or the connection is unstable.
Solution: Check that the Wi-Fi is enabled and the network name (SSID) and password are correct. Restart the modem and try again. If the problem persists, try resetting the modem to its factory settings.
Warning: Do not attempt to open the modem or tamper with its internal components as this may void the warranty and cause damage to the device.

Customer Reviews of Arris SurfBoard Cable Modem SBG6950AC2

Customers have praised the Arris SurfBoard Cable Modem for its fast and reliable internet connectivity, easy setup, and compact design. The device has received positive reviews for its DOCSIS 3.0 technology and dual-band Wi-Fi router. However, some customers have expressed concerns about its compatibility with certain cable internet providers and the limited number of Ethernet ports. Some customers have also reported occasional firmware issues, but these have been resolved with updates from the manufacturer.

Faqs

Which characteristics make up the Arris SurfBoard SBG6950AC2 Cable Modem's core features?

Combining a DOCSIS 3.0 cable modem, an AC1900 WiFi router, and a 4-port Gigabit Ethernet router, the Arris SurfBoard SBG6950AC2 is a 3-in-1 device. It has strong security features, is compatible with major U.S. cable providers, and enables rates of up to 686 Mbps.

How should I initially configure my Arris SurfBoard SBG6950AC2?

First, attach the coaxial line to both your wall connector and the modem. Next, attach the power adapter and insert it into a wall socket. To link the modem to your PC or router, use an Ethernet wire. Lastly, contact your cable provider to activate the modem. The user manual has comprehensive instructions.

Which cable internet provider can be utilised with the Arris SurfBoard SBG6950AC2?

The majority of the main cable providers in the United States are compatible with the SBG6950AC2, however it's wise to check with your provider to be sure before making a purchase.

How can I strengthen the WiFi signal on the SBG6950AC2?

Place your modem in the middle of the room, away from electrical and physical obstacles. For best results, think about modifying the antenna placements and make sure your firmware is current.

What should I do if I can't get the internet to connect on my Arris SurfBoard SBG6950AC2?

Verify the power light is on and that the coaxial line is firmly attached. Unplug the modem for 60 seconds to restart it. To be sure there are no outages or account problems, get in touch with your internet service provider if the problem continues.

How can I restore the factory settings on my Arris SurfBoard SBG6950AC2?

For ten seconds, press and hold the reset button on the modem's rear. Be advised that doing so would remove all personalised settings, such as the WiFi network name and password.

What protection features is the SBG6950AC2 equipped with?

To safeguard your data and prevent unwanted access, the modem has a firewall, cutting-edge encryption standards, and secure wireless connections.

Can I use the SBG6950AC2 to connect more than one device?

The SBG6950AC2 does indeed support wireless and wired connectivity. Both wireless and Ethernet connections can be made between devices using the AC1900 dual-band WiFi.

If my SBG6950AC2 is overheated, what should I do?

Make sure the Arris SurfBoard SBG6950AC2 is away from heat sources and direct sunshine in a well-ventilated environment. If the overheating persists, seek advice from Arris customer service.

How long is the Arris SurfBoard SBG6950AC2 warranty valid?

Under normal use Arris SurfBoard SBG6950AC2provides a 2-year limited warranty covering faults in materials and workmanship.

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