Introducing the Samsung Galaxy S10+

The Samsung Galaxy S10+ SM-G975F is a premium smartphone that boasts a stunning 6.4-inch Dynamic AMOLED display, offering vibrant colors and sharp resolution for an immersive viewing experience. Powered by the Exynos 9820 processor and equipped with up to 12GB of RAM, it ensures seamless multitasking and performance. The device features a versatile triple-camera setup for exceptional photography and a dual front camera for high-quality selfies. Priced at $899, it combines cutting-edge technology with a sleek design, making it a top choice for smartphone users.

Specifications

• Display: 6.7-inch Dynamic AMOLED, Quad HD+ (1440 x 3040 pixels)
• Processor: Qualcomm Snapdragon 855 (or Exynos 9820)
• RAM: Up to 12GB
• Storage: Up to 1TB internal storage, expandable via microSD
• Camera: Triple rear camera (12MP + 12MP + 16MP), Dual front camera (10MP + 8MP)
• Battery: 4100mAh with fast charging and wireless charging support
• Operating System: Android 9.0 (Pie), upgradable to later versions
• Biometric Security: In-display fingerprint sensor, facial recognition

Device layout and functions

Front

Back

Package contents

Refer to the quick start guide for package contents.

• The items supplied with the device and any available accessories may vary depending on the region or service provider.
• The supplied items are designed only for this device and may not be compatible with other devices.
• Appearances and specifications are subject to change without prior notice.
• You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.
• Use only Samsung-approved accessories. Using unapproved accessories may cause performance problems and malfunctions that are not covered by the warranty.
• Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.

Warning

• When using the speakers, such as when playing media files or using speakerphone, do not place the device close to your ears.
• Be careful not to expose the camera lens to a strong light source, such as direct sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight, the camera image sensor may be damaged. A damaged image sensor is irreparable and will cause dots or spots in pictures.
• If you use the device with its glass or acrylic body broken, there may be a risk of injury. Use the device only after it has been repaired at a Samsung Service Centre.

Caution

• Connectivity problems and battery drain may occur in the following situations:
   
  • If you attach metallic stickers on the antenna area of the device
  • If you attach a device cover made with metallic material to the device
  • If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection
• Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.
• Do not cover the proximity/light sensor area with screen accessories, such as a screen protector or stickers. Doing so may cause the sensor to malfunction.
• The colours on the Edge screen may look different depending on your viewing position. (Galaxy S10+, S10)

Hard keys

Description

The Samsung Galaxy S10+ Plus boasts a sleek and durable design with a glass back and metal frame. The Dynamic AMOLED display offers vibrant colors and deep blacks, making it perfect for multimedia consumption. The phone's performance is enhanced by the powerful processor and ample RAM, ensuring that it can handle demanding tasks such as gaming and multitasking with ease.

The camera system is one of the standout features, offering a wide range of shooting modes and excellent image quality. The battery life is also impressive, with the 4100mAh battery providing all-day usage even for heavy users. Additional features include IP68 water and dust resistance, a headphone jack, and support for Samsung DeX for a desktop-like experience.

Apps and features

Installing or uninstalling apps

Galaxy Store

Purchase and download apps. You can download apps that are specialised for Samsung Galaxy devices.
Launch the Galaxy Store app.

This app may not be available depending on the region or service provider.

• Installing apps
  Browse apps by category or tap the search field to search for a keyword.
  Select an app to view information about it. To download free apps, tap INSTALL. To purchase and download apps where charges apply, tap the price and follow the on-screen instructions.
  To change the auto update settings, tap → Settings → Auto update apps, and then select an option.
• Play Store
  Purchase and download apps.
  Launch the Play Store app.
• Installing apps
  Browse apps by category or search for apps by keyword.
  Select an app to view information about it. To download free apps, tap INSTALL. To purchase and download apps where charges apply, tap the price and follow the on-screen instructions.
  To change the auto-update settings, tap → Settings → Auto-update apps, and then select an option.

Managing apps

Uninstalling or disabling apps

Tap and hold an app and select an option.

• Disable: Disable selected default apps that cannot be uninstalled from the device.
• Uninstall: Uninstall downloaded apps.

Enabling apps
Launch the Settings app, tap Apps → → Disabled, select an app, and then tap Enable.

Setting app permissions

For some apps to operate properly, they may need permission to access or use information on your device. When you open an app, a pop-up window may appear and request access to certain features or information. Tap Allow on the pop-up window to grant permissions to the app.

• To view your app permission settings, launch the Settings app and tap Apps. Select an app and tap Permissions. You can view the app’s permissions list and change its permissions.
• To view or change app permission settings by permission category, launch the Settings app and tap Apps → → App permissions. Select an item and tap the switches next to apps to grant permissions.
• If you do not grant permissions to apps, the basic features of the apps may not function properly.

Bixby Vision

Introduction
Bixby Vision is a service that provides various features based on image recognition. You can use Bixby Vision to quickly search for information by recognising objects or your current location. You can also experience the AR feature, which makes virtual images appear on the preview screen.

Use a variety of useful Bixby Vision features.

NOTE

• To use this feature, the device must be connected to a Wi-Fi or mobile network.
• To use some Bixby Vision features, you must sign in to your Samsung account.
• The available features and search results may vary depending on the region or service provider.
• This feature may not be available or you may not get correct search results depending on the image size, format, or resolution.
• Samsung is not responsible for the product information provided by Bixby Vision.

Launching Bixby Vision
Launch Bixby Vision using one of these methods.

• In the Camera app, tap Bixby Vision.
• In the Gallery app, select an image and tap.
• In the Internet app, tap and hold an image and tap Bixby Vision.
• If you added the Bixby Vision app icon to the Home screen and Apps screen, launch the Bixby Vision app.

Searching for similar images
Search for images similar to the recognised object online. You can view various images with properties similar to the object, such as colour or shape.
For example, if you want to know the title of a photo or image, use the Bixby Vision features. The device will search for and show you related information or images with similar characteristics.

1. Launch the Camera app and tap Bixby Vision.
2. Tap Lens and keep the object within the screen to recognise it.
3. Select a search result with on it.
   The similar images will appear.

Translating or extracting text
Recognise and show the translated text on the screen. You can also extract text from a document or an image file.
For example, if you want to know what a sign says while travelling abroad, use the Bixby Vision features. The device will translate the sign’s text into the language you select.

1. Launch the Camera app and tap Bixby Vision.
2. Tap and keep the text within the screen to recognise it.
   The translated text will appear on the screen.
   • To extract text, tap You can share or save the extracted text.
   • To save the screen with the translated text as an image, tap. The screen will be saved in Gallery.
   • To change the source or target language, tap the language settings panel at the top of the screen.

Searching for places
Search for information about nearby places by recognising your current location. You can also view deals available nearby.

For example, if you want to search for nearby stores having sales, use the Bixby Vision features. The device will search for and show you the sales happening in the nearby stores.

1. Launch the Camera app and tap Bixby Vision.
2. Tap and point the camera towards the direction you want to search for places.
   You can view basic information about nearby places. 
   • If you want to search for places in another direction, point the camera towards the direction.
   • To view available deals nearby, tap Deals.
   • You can view your current location and weather information. To view your current location on the map, point the camera towards the ground. To view the current weather information, point the camera towards the sky.
3. Select a search result on the screen.
   The device will show the information of nearby places and deals.

Experiencing various AR features

Various apps include the AR feature, which makes virtual images appear on the background or person on the preview screen. You can conveniently experience products and view information without visiting stores or trying them in person. Experience Bixby Vision’s fun and useful AR feature.

Available apps may vary depending on the region or service provider.

1. Launch the Camera app and tap Bixby Vision.
2. Tap Apps and select the feature you want.
   • Home decor: Arrange virtual furniture and appliances using the actual room.
   • Styling: Try on pairs of virtual sunglasses. If you like a pair, you can instantly buy them online.
   • Picture play: View the trailers and details of movies after Bixby Vision recognises the movie posters.

Setup Guide

1. To set up your Samsung Galaxy S10+ Plus, 
2. Start by inserting your SIM card and microSD card (if applicable) into the respective slots. 
3. Next, power on the device and follow the on-screen instructions to select your language and country or region. 
4. You will then be prompted to connect to a Wi-Fi network or use mobile data to complete the setup process.
5. After connecting to the internet, you can set up your Google account or create a new one. 
6. You will also be asked to set up biometric security such as the in-display fingerprint sensor or facial recognition. Finally, you can transfer data from your old device using Smart Switch or start fresh and download your favorite apps from the Google Play Store.

Accounts and backup

Options
Sync, back up, or restore your device’s data using Samsung Cloud. You can also sign in to accounts, such as your Samsung account or Google account, or transfer data to or from other devices via Smart Switch.

On the Settings screen, tap Accounts and backup.

• Accounts: Add your Samsung and Google accounts, or other accounts, to sync with.
• Backup and restore: Keep your personal information, app data, and settings safe on your device. You can back up your sensitive information and access it later. You must sign in to your Google or Samsung account to back up or restore data.
• Samsung Cloud: Manage the content that you want to store securely in Samsung Cloud. Check the usage status of your Samsung Cloud storage, and sync, back up, and restore your data. Refer to Samsung Cloud for more information.
• Smart Switch: Launch Smart Switch and transfer data from your previous device. Refer to Transferring data from your previous device (Smart Switch) for more information. Regularly back up your data to a safe location, such as Samsung Cloud or a computer, so that you can restore it if the data is corrupted or lost due to an unintended factory data reset.

Samsung Cloud

Sync the data saved in your device, such as images and videos, with Samsung Cloud and view the data you have saved on Samsung Cloud. You can also back up your device’s data to Samsung Cloud and restore it later.

To use Samsung Cloud, you must sign in to your Samsung account.

Syncing data
You can sync data saved in your device, such as images, videos, and events, with Samsung Cloud and access it from other devices.

1. On the Settings screen, tap Accounts and backup → Samsung Cloud.
2. Tap → Settings → Sync and auto backup settings → Sync.
3. Tap the switches next to the items you want to sync with.

You can check the saved data or change the settings by tapping Gallery, Other synced data, or Samsung Cloud Drive.

Backing up data
You can back up your device’s data to Samsung Cloud.

1. On the Settings screen, tap Accounts and backup → Samsung Cloud → Back up this phone.
2. Tick items you want to back up and tap Back up.
3. Tap Done.

Some data will not be backed up. To check which data will be backed up, on the Settings screen, tap Accounts and backup → Samsung Cloud → Back up this phone.
To view the backup data for other devices in your Samsung Cloud, on the Settings screen, tap Accounts and backup → Samsung Cloud → Restore data → , and then select a device you want.

Restoring data
You can restore your backup data from Samsung Cloud to your device.

1. On the Settings screen, tap Accounts and backup → Samsung Cloud.
2. Tap Restore data → and select a device you want.
3. Tick the data types you want to restore and tap Restore.

Samsung Galaxy S10+ Plus SM-G975F Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

• Password: When the device lock feature is enabled, you must enter the password you set for the device.
• PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.
• PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.
• PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

• When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.
• You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

The touchscreen responds slowly or improperly

• If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction.
• The touchscreen may malfunction in humid conditions or when exposed to water.
• Restart your device to clear any temporary software bugs.
• Ensure that your device software is updated to the latest version.
• If the touchscreen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service Centre.

Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.

Forcing restart
If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it.

Resetting the device

If the methods above do not solve your problem, perform a factory data reset. Launch the Settings app and tap General management → Reset → Factory data reset → Reset → Delete all. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

Calls are not connected

• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialling.
• Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.
• If using an earphone, ensure that it is properly connected.

Sound echoes during a call

Adjust the volume by pressing the Volume key or move to another area.

A cellular network or the Internet is often disconnected or audio quality is poor

• Ensure that you are not blocking the device’s internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems due to issues with the service provider’s base station. Move to another area and try again.
• When using the device while moving, wireless network services may be disabled due to issues with the service provider’s network.

The battery icon is empty

• Your battery is low. Charge the battery.

The battery does not charge properly (For Samsung-approved chargers)

• Ensure that the charger is connected properly.
• Visit a Samsung Service Centre and have the battery replaced.

The battery depletes faster than when first purchased

• When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.
• Battery consumption will increase when you use certain features or apps, such as GPS, games, or the Internet.
• The battery is consumable and the useful charge will get shorter over time.

Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera app. If you receive error messages when launching the camera, try the following:

• Charge the battery.
• Free some memory by transferring files to a computer or deleting files from your device.
• Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre.

Photo quality is poorer than the preview

• The quality of your photos may vary, depending on the surroundings and the photography techniques you use.
• If you take photos in dark areas, at night, or indoors, image noise may occur or images may be out of focus.

Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your device, try the following:

• Free some memory by transferring files to a computer or deleting files from your device.
• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.
• Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com.
• Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly.
• Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly.

Bluetooth is not working well
If another Bluetooth device is not located or there are connection problems or performance malfunctions, try the following:

• Ensure that the device you wish to connect with is ready to be scanned or connected to.
• Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).
• On your device, launch the Settings app, tap Connections, and then tap the Bluetooth switch to re-activate it.
• On your device, launch the Settings app, tap General management → Reset → Reset network settings → Reset settings → Reset to reset network settings. You may lose registered information when performing the reset.
• If the tips above do not solve the problem, contact a Samsung Service Centre.

A connection is not established when you connect the device to a computer

• Ensure that the USB cable you are using is compatible with your device.
• Ensure that you have the proper driver installed and updated on your computer.
• If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer.

Your device cannot find your current location

GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi or a mobile network to find your current location in these situations.

Data stored in the device has been lost

Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.

A small gap appears around the outside of the device case

• This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.

There is not enough space in the device’s storage
Delete unnecessary data, such as cache, using the device care feature or manually delete unused apps or files to free up storage space.

The Apps button does not appear on the Home screen
Without using the Apps button, you can open the Apps screen by swiping upwards or downwards on the Home screen. To display the Apps button at the bottom of the Home screen, launch the Settings app, tap Display → Home screen, and then tap the Apps button switch to activate it.

The Home button does not appear
The navigation bar containing the Home button may disappear while using certain apps or features. To view the navigation bar, drag upwards from the bottom of the screen.

Bixby does not respond

• Restart your device to clear any temporary software bugs.
• Ensure that your device software is updated to the latest version.
• If you are still having trouble with Bixby after trying these tips, contact a Samsung Service Centre.

The screen brightness adjustment bar does not appear on the notification panel

Open the notification panel by dragging the status bar downwards, and then drag the notification panel downwards. Tap next to the brightness adjustment bar and tap the Show control on top switch to activate it.

Samsung Cloud does not work

• Ensure that you are connected to a network properly.
• During a Samsung Cloud’s service check, you cannot use Samsung Cloud. Try again later.

Pros & Cons

Pros

• High-Quality Display: The Dynamic AMOLED screen offers excellent color accuracy and brightness.
• Powerful Performance: The Snapdragon 855 or Exynos 9820 processor ensures smooth performance for all tasks.
• Advanced Camera System: The triple-camera setup provides versatile shooting options and high-quality images.
• Long-Lasting Battery: The 4100mAh battery provides all-day usage even for heavy users.
• Premium Design: The glass back and metal frame give the device a luxurious feel.

Cons

• High Price Point: The device is expensive, especially for the higher storage models.
• No Headphone Jack Adapter Included: Users need to purchase an adapter separately if they want to use wired headphones.
• The 6.7-inch screen can be cumbersome for some users.
• Some users may find the in-display fingerprint sensor less convenient than traditional fingerprint sensors.

Customer Reviews

Customers generally praise the Samsung Galaxy S10+ Plus for its stunning display, powerful performance, and excellent camera capabilities. However, some users have mentioned that the device is quite large and may not fit comfortably in smaller hands. Others have noted that the in-display fingerprint sensor can be finicky at times.

One common complaint is the high price point, which may be a barrier for some potential buyers. Despite these minor issues, the overall consensus is that the Galaxy S10+ Plus is a top-tier smartphone that offers a premium user experience.